Travel advisories
We are committed to ensuring you stay connected to us. Please visit the Communication Hub for operational updates.
Current travel advisories
Airport travelling to/from | Advisory | For travel on or between | Posted date | Additional info |
---|---|---|---|---|
|
Forest fire | May 14, 2024 - May 15, 2024 | May 14, 2024 |
For all WestJet flight-only bookings for travel between 14May to 15May , valid on all fares, including Basic: • A $0 one-time fee waiver will be offered for changes or cancellations.
• If you change your destination, the difference in fare applies. Any residual funds are refunded.
• If you change to a different cabin, the difference in fare applies. Any residual funds are refunded.
• Travel must be completed within 60 days of original departure date.
• If you cancel your booking, the funds will be refunded or credited based on the fare class booked; Basic will receive travel credit.
• Any portion paid with WestJet dollars or Travel Bank credit will be returned to your account and the original expiration date (if applicable) will apply.
• Change or cancellation must be requested more than 2 hours prior to departure.
To make changes to an existing WestJet booking, please contact us.
For all WestJet Vacations bookings for travel between 14May to 15May , valid on all fare packages: • A $0 one-time fee waiver will be offered for changes or cancellations.
• If you change your booking, the difference in package price applies and is subject to availability.
• If you cancel your booking, the funds will be returned as WestJet dollars with a oneyear expiry date.
• If you booked through a travel agent or online booking agency, please contact them directly.
To make changes to an existing WestJet Vacation booking, please contact us. |
Check your flight status to see if your travel plans are impacted by these advisories
You are automatically enrolled to receive flight disruptions by email and text when you check-in for your flight.
Additional notices
Review notices on happenings at popular airports, new entry requirements to Canada, passport gender identification for non-binary Canadians, how to spot travel scams and more.
Airports
Calgary International Airport (YYC) WestJet check-in counter |
The domestic check-in counter is moving permanently to near Doors 1 to 4 on the Departures level.
When you arrive at YYC, please follow the directional signage to our new location.
The closest spot to park is in Parkade 1 - Level 4 at the north end of building. |
Vancouver International Airport (YVR) domestic check-in counter | Domestic check-in and International check-in are located in the Domestic Terminal Building on the Departures Level.
Transborder check-in is located in the US Terminal Building on the Departures Level.
Once you are checked-in, head to the C-Gates checkpoint for pre-board security screening. |
Travel requirements
Health and safety
Scams and fraudulent schemes
Keep yourself safe from fraud by being aware of the tactics scammers use. If you think you’ve been the target of fraud, contact the Canadian Anti-Fraud Centre at 1-888-495-8501.
Email phishing, fake ads, fake social media accounts, and telephone scams are used to lure people into giving out personal information such as credit card numbers and account login credentials. These scams impersonate trusted brands to appear authentic.
How to protect yourself from fraud
- Keep your username and password confidential — a real WestJet representative will never ask for this information
- If you need to contact us, always use our official toll-free number
- Keep your credit card information confidential (outside of making a purchase from a trusted, secure website or phone line)
- Avoid clicking links or opening attachments in unsolicited emails
- Consider adding “call control” to your phone plan