Flight delay and cancellation claims

Situations surrounding flight disruptions can be complex and have multiple causes. Carriers are required to inform you of the reason for a flight disruption. Please be aware that the reasons provided for a flight disruption may change as the situation evolves, new issues arise, or new information is received.

Under the Air Passenger Protection Regulations (APPR) a labour disruption within the carrier or within an essential service provider is considered outside of air carrier control. As a result, any disruption in travel plans due to work stoppage or strike are not eligible for compensation under APPR. 

Am I eligible for compensation?

You may be entitled to compensation in accordance to the Air Passengers Protection Regulations (APPR), if the conditions of eligibility apply:

  • You were on a WestJet operated flight flying from, to or within Canada - If your delayed or cancelled flight was not with WestJet, the airline who operated your flight will be best equipped to deal with your claim
  • You were informed 14 days or less before the departure time shown on your original ticket that: 
    • Your flight was cancelled 
    • The arrival at your destination would be delayed
  • The arrival delay at your final destination is three hours or more from your scheduled time of arrival
  • Your flight was delayed or cancelled for reasons within WestJet’s control

Please note: 

  • Under the Air Passenger Protection Regulations (APPR) a labour disruption within the carrier or within an essential service provider is considered outside of air carrier control. As a result, any disruption in travel plans due to work stoppage or strike are not eligible for compensation under APPR. 
  • Itineraries involving destinations outside Canada may also be subject to passenger rights programs other than APPR, compensation may be applicable thereunder. 

Frequently asked questions

Submitting a claim

Please ensure the information entered below matches the details of your booking exactly, including:

  • Six-letter WestJet reservation code
  • First and Last Name match the itinerary or boarding pass
  • Date of Birth

Please note: Claims can only be submitted 72 hours after arriving at your final destination, or 72 hours after your flight interruption occurred.

Once your claim has been submitted, it cannot be retrieved at a later date. In the event you need a copy for your records, we encourage you to take a screenshot or a photo on your mobile device before clicking submit.

After completing the form below, you can expect a response within 30 days. Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically.