Privacy and your personal information

WestJet uses your personal information to help ensure that you have a great experience travelling with us.

What is personal information?

Personal information is data that can be used to identify a person and can include identification details (name, date of birth, passport number), contact information (telephone number, email address and social media handle), travel information (reservation number, travel destination), and general data relating to your interactions with WestJet.

Personal information does not include anonymous information, information that relates to a group of people rather than individuals, or details relating to WestJet flight operations.

What options do I have with respect to my personal information?

You have the right to access, manage and modify your personal information; you can opt in or out of features like electronic communications; or you can request to have your information deleted (or overwritten) by using the links below.

If you have any questions or complaints in relation to how we use your personal information or for further details regarding your options, please see WestJet’s Privacy Statement.

FAQs

At WestJet, we are committed to respecting and safeguarding your personal information. Our Privacy Statement outlines:

What personal information we collect and why
How we use your personal information
How we protect your personal information
When and why we would share your information with other organizations
What rights you have and ways you can exercise those rights

For full details, please refer to WestJet’s Privacy Statement.

You can manage your account information, communication preferences or update your travel documentation by logging into your WestJet Rewards account either online or through our app.

Sign into your account
Select Account Settings
From the menu on the left-hand side, choose the items you wish to update

For situations not listed above, you can submit a request with our Rewards support team. Examples include:

name corrections
consolidating multiple accounts or
deactivating an account

More information can be found under WestJet Rewards account FAQs or by contacting us at: 1-888-937-8538.

You can opt in or out of our promotional communications using any of the following methods.

If you have a WestJet Rewards account, please sign into your account and use the Account settings section to update your communication preferences.
You can select Unsubscribe at the bottom of any of our promotional emails.
You can be added to our Do Not Contact list (e.g. removed from Research & Insights surveys, promotions, press releases, etc.) by submitting your request here.

Don’t worry. You will still receive important flight information relating to your reservations (like check-in reminders, delay details or gate changes), updates to our programs and policies and any other important information.

You have several options on how to manage your personal information:

To delete your WestJet Rewards account only, please submit a Rewards Account Deletion request.
For a copy of your personal data, please request a Guest information report.
To request that we delete your personal data, please submit a Request to be Forgotten.

WestJet takes the protection of your information seriously. Due to the potential impact of these requests, WestJet may be required to verbally authenticate these requests. Please anticipate a phone call.

At WestJet, we are committed to safeguarding our guests’ privacy and maintaining your personal information in the strictest of confidence.

If you have encountered any of the following scenarios and are concerned that someone else may have accessed your personal information in error, please call our Contact Centre directly at 1-888-937-8538 so that we may investigate as early as possible: