Submit a request for reimbursement

In the event of a flight delay or cancellation that is within WestJet’s control, including for safety, for which:

• Guests receive less than 12 hours advance notice, and which delays the scheduled departure by more than 2 hours

Guests may be entitled to food and drink in reasonable quantities and access to means of communication.

When recovery from a flight cancellation involves an overnight stay, guests may be entitled to a hotel or comparable accommodation within a reasonable distance from the airport and transportation between the airport and the accommodations (depending upon the circumstances and applicable legislation).

These services are provided by WestJet as long as they do not cause further delays to your travel.

In the event a guest incurs reasonable out-of-pocket expenses for such items, they may submit a request to WestJet for reimbursement. WestJet will review requests for reasonable qualifying expenses. Guests should keep and provide WestJet with the associated itemized receipts. Approved reimbursements will be communicated via the guest email address provided.

If this form is completed by the travel agent or travel arranger on behalf of the travelling guest, all information provided must contain the guest details in full. Refunds will only be addressed to the travelling guest.

For out-of-pocket expenses related to a delayed or damaged baggage incident within our control, please visit submit expenses for lost, delayed, or damaged baggage.

 Once the form below has been submitted, a copy of your submission cannot be retrieved again later. We encourage you to take a screenshot or photo on your mobile device before clicking submit.