Overview
Located in Punta Cana, the elegant and all-inclusive Occidental Caribe is a Mediterranean-inspired resort with798 elegant rooms and suites, seven restaurants, seven bars, two pools and a mini water park for kids, a spa, kids club, nightly musical shows and a nightclub. Beach lovers will enjoy the various water sports available, including scuba diving Punta Cana’s diverse underwater world. Premium Level accommodations offer spectacular views, unlimited access to our specialty restaurants, private check-in, and more.
Check in
3 p.m.
Check out
12 p.m.
Rooms
798
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- dinner can be á la carte (reservations required, dress code in effect)
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Pool view or Garden or Resort Views
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Pool view or Garden or Resort Views
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Mini fridge
- A/C
- Coffee maker
- Hair dryer
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Mini fridge
- A/C
- Coffee maker
- Hair dryer
- Safe
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Mini-bar
- A/C
- Coffee maker
- Hair dryer
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Mini-bar
- A/C
- Coffee maker
- Hair dryer
- Safe
- TV
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Mini-bar
- Room service ($)
- A/C
- Coffee maker
- Hair dryer
- Safe
- TV
PREMIUM LEVEL INCLUSIONS :
- Personalized check-in-check out
- Early check-in /check out without charge (subject to availability) -
- Exclusive private lounge with drinks ,
- Free internet access, board games, books, and specialized services
- Concierge service
- Priority on a la carte restaurants
- Upgraded room amenities.
Amenities
Pool
Beach view
Beach
Climbing wall
El Alcazar
Exterior
Fitness centre
Games room
Kids club
Kids pool
Kids slide
Kyoto
La Comedie
Mexico Lindo
Pool aerial view
Pool area
Pool
Poolside dining
Resort games
Spa massage
Theatre
Trapeze
Location
Reviews
TripAdvisor Traveler Rating
Never Again
Deysubi23 (Kissimmee, Florida) on Oct 03, 2024
It’s a shame because the service and the workers are wonderful to deal with, all very accommodating. That being said, I sent an email as soon as I received a survey for feedback. We paid for an oceanfront and received a pool view room, but this hasn’t been addressed at all, I would like to be reimbursed some type of amount for the 4 days that was our stay. I’m not being unreasonable, I’m not asking for a full refund, I simply would like compensation for the bait and switch that occurred during this stay. Our room #3341 apparently was a renovated one, I can tell you it is not. The balcony door was nearly impossible to open, there are bubbles on the walls, I’m assuming condensation or leaks. Our power went out 3 times during our stay, in the middle of the night (it only rained once). There were roaches in our bathroom, the towels had holes and the pillows couldn’t be any stiffer. The property welcomes/caters locals, and it was packed during the weekend but it made for a lively time as everyone was so nice. Don’t expect to eat anything after 10:30p, all venues close including room service. Check-in was a mess, we arrived at 3p on a Saturday (understandable that it was busy), but there was a wedding and those arriving for the event were given priority - they should have had a separate desk to check in with. We stood there until about 4:15p, handed our passports, form of payment and we were given 2 keys and 2 towel cards, that was that. There are vendors within the property selling knick-knacks and of course the occasional approach to try and entice you to a presentation for a vacation club. When I provided my feedback to the hotel, I was offered to come back and be upgraded to the highest category, unlimited reservations at the “premium” dining venues and discounts at the spa or other activities. Generous offer, but if I didn’t get what I paid for the first go round and didn’t enjoy our stay, why would I give it a 2nd go? Pictures of my so called oceanfront room, as you can see, If you zoom in, it’s a partial ocean view. I saw ocean front rooms this was not it.
Occidental should be Accidental
ltvvaughn on Oct 03, 2024
When we arrived at Occidental Caribe around 12:30 pm, we were surprised that no bellboys assisted us. The lobby was chaotic. There was no directions as to how to check in and we were approached by a middle aged employee (Jose), gruffly telling us we were in the way and to move out of the way. He approached others in the same manner. We were checked in by Emeli, who was very pleasant and helpful. When we were assigned our room number, we were told that we were one pillow short but that housekeeping would bring it to us. No one showed us to our room or assisted us with our luggage. We observed a LONG line at the buffet, approximately 150 people in line. When we got to the room, we had a beautiful view of the beach. The room itself was clean and fairly updated. We later discovered that there was some form of condensation dripping on the bathroom counter from the ceiling, & that the toilet flushing mechanism was malfunctioning. We then tried to find some food and ended up at the Mare Nostrum beach buffet. The only food left was white rice and French fries. We discovered there was a pizzeria above. Our order was taken fairly quickly, but my wife waited about 45 minutes for her pizza. My pizza didn't come until she was almost finished with hers. Others were seated after us, but received their pizza first. The food in general is not good! When we arrived back at our room, we were still one pillow short. After 4 phone calls, 2 trips to the front desk, and 2 trips to guest services & 6 hours later, Mairelys at guest services was able to finally get a pillow brought to us at 9:20 pm. Read your reviews before booking here. We have been to 3 other resorts this month and 10 total in DR and have never been treated this poorly. We checked many reviews and found that our experience is consistent with many others. The reply of management to this review was quick, but we'll wait to see if there will be corresponding changes. To be fair, I must add that when notified of maintenance issues, the response was fairly prompt. However, the dripping from the bathroom ceiling was not fixed. We also had a television that hasn't worked for 2 days, the sink stopper came apart, the toilet still has an issue flushing, the headboard is mounted very crooked on the wall. Also the floor in the buffet is slippery and caused my wife to slip and fall. Kudos however to Alexandria and Juan Malbien in the buffet who will take very good care of you! Not enough room to say more.
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