Get travel ready

Discover everything you need to know before you go. Get essential travel requirements, tips for a smooth check in, and advice for a more comfortable flight. You'll also find guidance on managing changes, cancellations, and staying safe during your journey.

Entry requirements

Travel requirements can vary based on your origin, destination, vaccination status, and the passport you hold. To ensure a smooth journey, please check that: 

You’re aware of all current ID requirements.
Your passport is up-to-date. 
You have completed any mandatory pre-boarding forms.
You have reviewed our current travel advisories for location of event specific disruptions.
If you’re traveling outside of Canada, you’ve reviewed the Government of Canada’s official Travel Advice and Advisories for your destination.

For a tailored overview of your travel and visa requirements, please visit the IATA Travel Centre website. We recommend reviewing this information both before booking and prior to your departure.

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Baggage

Review baggage guidelines to pack efficiently and avoid unexpected fees.

Explore baggage information on size, weight, pet travel, and more.
Check baggage fees based on your fare and route.
Note: Carry-on baggage is not permitted with UltraBasic fare.

Ensure your carry-on meets our size and weight allowances.
Place toiletries and liquids in a clear plastic bag for easy security screening.
Limit liquids, aerosols, and gels to containers of 100 ml/100 grams or less.
Keep prescription medicine in your carry-on, ideally in original bottles if traveling internationally.
Pack an empty water bottle to fill after security.
Bring travel-size, high-protein snacks like trail mix or protein bars for long trips or delays.
Store jewelry in a small pouch or case to keep items organized and tangle-free.
Use packing cubes to organize clothes by category (e.g., daytime, evening, dirty).
Roll clothes instead of folding to save space.

For more tips, visit the Canadian Air Transport Security Authority.

We understand lost baggage makes travel frustrating and stressful. We will do everything we can to find your bag and return it to you as quickly as possible. If you find yourself in this situation, please follow these steps:

Notify a WestJet Customer Service Agent at the airport or create a baggage report.
Once your report has been created, you can check the status.
Your report will be updated when the bag is received at the destination airport, and when it is out for delivery. Email notifications with this information may also be sent as well. Make sure to check junk/spam emails. 
Should you incur out-of-pocket expenses for a delayed or damaged baggage incident within our control, you may submit a request to WestJet for reimbursement.

Check in 

72 hours before your flight, you will receive an email reminder with important travel information.
Check in opens 24 hours before departure. At that time, you'll receive a follow-up email with access to complete your check in.
You can complete the check in process through Manage trips or via the WestJet app. This allows you to select your seat, download your boarding pass, and save time at the airport.
If needed, explore other check in options , such as self-service kiosks or the check in counter at the airport.

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Upgrade your seat

Enhance your travel experience when you upgrade to a Premium or Business seat during check in for an additional fee.

Looking for extra comfort? Consider adding Extended Comfort to your reservation. Enjoy seats with extra legroom, a complimentary alcoholic beverage, and more. Upgrade today through Manage trips or the WestJet app.

Prepare for takeoff

We’re excited to help you connect with the people and places you love. To make your journey with us as smooth and enjoyable as possible, we’ve put together some helpful travel tips! We look forward to seeing you onboard soon.

Man walking along the airport with luggage

Easily manage your entire trip from your phone with the WestJet app. Just follow these simple steps:

Download the WestJet app.
Sign in to your WestJet Rewards account.
Add your trip using your reservation code.

With the WestJet app, you can:

Receive real-time updates for gate changes, delays, and cancellations.
Access a paperless boarding pass.
Quickly update your contact information.
Manage your itinerary during disruptions.
Change or cancel flights directly from your phone.

Confirm all reservations: Double-check all bookings, including car rentals, restaurants, attractions, and other planned activities.
Review hotel guidelines: Visit your hotel’s website to familiarize yourself with their health and safety protocols, operational procedures, and available facilities for a smooth stay.
Notify your credit card provider: Inform your credit card company about your travel plans to avoid any disruptions while abroad.
Update your phone plan: Contact your mobile provider to set up the most cost-effective plan for calls, texts, and internet access during your trip.

As you get ready for your flight, here are a few things you can do to prepare at home to get travel ready.

Bring your travel documents: Know the ID requirements for your destination.
Review baggage allowances and fees: Check any baggage allowances to avoid any extra fees or surprises at the airport.
Pre-pay and save: Prepay for up to two checked bags on WestJet-operated and marketed flights when booking online or anytime before your flight through Manage trips.  
Travelling with pets? Visit our travelling with pets page to find all the information you need for a hassle-free journey with your furry friend.
Explore the flight guide: Use WestJet Flight Guide to learn about each aircraft's Wi-Fi, inflight entertainment, food menu and more.

Airport terminal: Find airport terminal information for all WestJet destinations.
Domestic travel: Arrive at the airport 120 minutes before departure for domestic flights within Canada. 
International travel: Arrive at the airport 150 minutes before departure for international flights. 
Check security wait times: For Canadian departures, review current estimates on the CATSA website. Plan to give yourself more time to clear security if needed.
Airport lounges: We've partnered with airport lounges located all over Canada, Europe, the Caribbean and Asia to provide you with comfortable seating, business facilities, Wi-Fi, snacks, beverages and more before your flight.
Device readiness: Ensure your devices are fully charged before boarding.
Entertainment preparations: Some WestJet flights do not support WestJet Connect, our inflight entertainment system. Download your favorite podcasts, movies, or shows in advance just in case.

Inflight entertainment: Using the WestJet app, access hundreds of movies and TV shows.
- Please note: WestJet Connect is not offered on certain aircraft. Check availability by looking up your itinerary on our Flight guide tool.
Internet: Wi-fi available for purchase on most flights.
Inflight menu: Food and beverage options may vary depending on your route.
Wellbeing onboard: We’ve partnered with Calm to offer a selection of meditations, relaxation exercises, and Sleep Stories through WestJet Connect.
Outerwear etiquette: When travelling with coats and accessories, please wait until all carry-on baggage is stowed before placing in the overhead bin.

Weather conditions can be unpredictable throughout the year. To make your travel experience faster and more convenient, we encourage guests to take advantage of self-serve options wherever possible.

Pack suitable clothing to match the weather in your destination.  
We also recommend checking your flight status and any travel advisories before you head to the airport.

Extra tips:

Expedite Security & Customs: Register online for Express (available at select airports) to reserve your spot and speed up your process through security and customs. To reserve your spot check the website of the airport you are travelling from.
- Eligible travelers can download the Mobile Passport Control (MPC) app for faster U.S. entry or the Advance Declaration app for easier customs entry into Canada.
Wrap gifts after arrival: Wait to wrap all gifts both in checked and carry-on baggage until arriving at your final destination. 
Carry-on items: like snow globes are subject CATSA’s liquids, aerosols and gel limitations.

We understand travel plans can change, which is why we offer flexible fare options. Choose the fare that works best for you, and explore our comprehensive travel insurance plans and change/cancel policies for added peace of mind.

For any further questions or concerns, try our self-serve options for direct access and answers to some of our most frequently asked questions.

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Travel insurance

Travel with confidence in Canada and around the world with insurance solutions administered by Allianz Global Assistance. Protect your wellbeing and finances with benefits to cover costs related to emergency medical care and the cancellation or interruption of your trip.

Get a quote

Travel insurance FAQs

Travel insurance packages

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Your health and safety

At WestJet, your health, safety, and comfort are our top priorities. Please be aware that air travel can impact your medical condition.

If you’re traveling with health concerns, we have all the information that you need before you take off.

Explore health tips

For additional information and guidelines on health and travel, please refer to these trusted sources:

Public Health Agency of Canada

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Car rentals

Enjoy the lowest prices plus earn 1% back in Westjet dollars when you reserve your car rental online with us.

Rent a car

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Airport parking

Enjoy up to 25% off airport parking when you book through WestJet.com. Whether you're heading out on a quick trip or a longer journey, we've got you covered with convenient parking options to make your travel experience smoother.

Parking Tips for a Stress-Free Experience:

Book early: Secure your spot ahead of time to avoid last-minute hassles.
Check the lot location: Make sure the parking lot is close to your terminal for easy access.
Arrive early: Give yourself extra time to find your spot and get to the terminal.
Keep your confirmation: Have your booking confirmation handy, either printed or on your phone.

Explore parking deals and save up to 25% now!

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Travel help and resources

Need extra assistance with your upcoming trip? Explore our Frequently asked questions or find helpful information on everything from ID requirements and baggage policies to seat upgrades and payment options. Whether you're preparing for your next check in, managing lost items, or checking travel advisories, we've got the resources to guide you.

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Get travel ready

Entry requirements

Baggage

Check in

Upgrade your seat