Overview
Grand Memories Sanctuary is an all-inclusive, adults-only paradise that provides a unique selection of services and amenities to guests. With Deluxe Suites, complimentary butler services, and around-the-clock room services, Sanctuary is a unique and stylish accommodation option for those searching for a more exclusive tropical getaway.
This adults-only resort is a tranquil property that caters to guests over 18 years of age. It features everything necessary to create a tranquil and relaxing time, including an exclusive à la carte restaurant and bar, and a crystal clear, adults-only pool. Sanctuary is a hotel within a hotel and guests have access to all of Grand Memories Varadero’s restaurants, bars, activities, and health and wellness facilities.
Check in
4:00 p.m.
Check out
12:00 p.m.
Rooms
150
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- 24 hour room service
- Bathrobes
- Mini-bar stocked daily
- Room service
- Safe
- Turndown service
- TV
Added Values:
- Personalized check-in
- Early check-in/late check-out until 14 h (subject to availability)
- Butler services
- Nightly Turndown Service
- Selected premium drinks menu available in Lounge
- Preferential reservations at all a la carte restaurants of main complex
- Premium amenities in the room
- Use of in-room robes
- Mini Bar restocked daily
- Evening hors d'oeuvres and afternoon snacks including desserts in lounge
- VIP Drink dispenser in room (restocked only once during the stay)
- Private restaurant for lunch
- Exclusive beach area with dedicated bar service
- 30 % discount on Spa treatments, beauty parlour services and laundry services
- 24 hour room service
- 1 king bed
- No more than 3 guests in the room
- Minimum 1 adult, maximum 2 adults
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Seating area
- 24 hour room service
- Bathrobes
- Mini-bar stocked daily
- Room service
- Safe
- Turndown service
- TV
Added Values:
- Personalized check-in
- Early check-in/late check-out until 14 h (subject to availability)
- Butler services
- Nightly Turndown Service
- Selected premium drinks menu available in Lounge
- Preferential reservations at all a la carte restaurants of main complex
- Premium amenities in the room
- Use of in-room robes
- Mini Bar restocked daily
- Evening hors d'oeuvres and afternoon snacks including desserts in lounge
- VIP Drink dispenser in room (restocked only once during the stay)
- Private restaurant for lunch
- Exclusive beach area with dedicated bar service
- 30 % discount on Spa treatments, beauty parlour services and laundry services
- 24 hour room service
Amenities
Lobby
Lobby
Walkway
Grounds
Pool
Pool deck
Pool
Ging Seng Restaurant
Restaurant
Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Nice time at Santuary !!!
Trip21377533831 on Mar 22, 2025
Is our fourth time here at Santiary and we love this place as well,we like the most people....they are helpful,kind,warm,professional and friendly...we gonna mention Reinier,Roxans,the butlers....at the be...ach Carlos....at the entertaiment team Naomi is super cool the guy with a lot of characters...food is good and drinks super enough to be drunk all time...jajjjjj....barbecue at the beach awesome....room need some attention but are not bad....pool are clean as well and the beach is super,definitely we gonna come back !!!
For what we paid, it was a good resort.
Shelmag (Edmonton, Canada) on Mar 20, 2025
We just returned from our week in Cuba. Overall the week was good but there were some issues - some I expected others were a bit of a surprise. First the bad... I had red a lot of reviews prior to going a...nd many mentioned that the resort is dated. I expected old, I did not expect broken. The cabinet the contains the mini fridge had doors that were falling off. The lock on the patio doors was a screw on a chain. The towels were clean but very dingy as was all the flooring. The bathroom door looked like something had chewed the bottom. There were beach towels in the room when we arrived, but the towel shack never had replacement towels, luckily I had anticipated that and had brought a couple of microfibre towels with us. The food - well its Cuba so my expectations were low. There were no menus at any of the al a carte restaurants - the wait staff would tell you what was available and you made your decision as they were standing there - since there were only usually 2 options it wasn't hard to decide between fish and chicken. All but a few meals were cooked to within an inch of their lives... We had paid for premium through Sunwing - don't bother as it doesn't really get you anything. We did have a 'special' dinner one night, which we later found out had the exact same menu at the Sactuary restaurant so not all that special. The dinner was lobster and mine was so over cooked that I was unable to cut it with a knife. My fellow diners had a little better in that while it was over cooked - they could at least cut theirs and eat it. We ordered from the snack bar a couple of times and agin the burgers were so overcooked that they were almost unrecognizable. One day we waited 90 minutes for our burger and fries before we gave up. Power went out but other than running out of ice, it wasn't too big a deal. Found out later that the generators were not working as someone had forgotten to clean the filters. We were in building 31 and had two butlers who frankly were useless. Other than having to track them down to try and get dinner reservations, I'm not sure what their purpose was. The day our dinner reservation was delayed due to the power outage our butler was supposed of have let us know, but we didn't see him. They take reservations from Sunday to Sunday, so if you arrive later in the week - all the a la carte restaurants are fully booked - it's a weird system. Now for the good... The beach and the ocean are incredible. We spent most of our time on the beach and enjoyed every moment. Alex and Carlos are there every morning to set out your lounge chairs for the day - unlike other resorts I have been at, the chairs are not left set out so you can't just grab a lounge chair. We tipped and gave them gift bags each day we were there. The manager of the Sanctuary restaurant and bar works harder than anyone. She as there at least 10 - 12 hours a day and when the power outage meant dinner reservations were all delayed and with no air conditioning in the restaurant, she very calmly and professionally let everyone know what was going on. She was great. Cappuccino from the Sanctuary bar every morning was great. Food in the Sanctuary. after the first night, was usually good. On the last day we went for a long beach walk and missed breakfast - we had read the times wrong - so we went to the buffet on the Grand Memories side. I wish we had done that earlier as the omelette was excellent and they had a much greater variety of toppings for your omelette that were not available at the Sanctuary. All of the staff were pleasant and tried to do a good job with what they had to work with. The shortages made their jobs more difficult. But there was always something to eat and drink, you just had a be flexible. Our housekeeper did a great job - we tipped $5.00 CAD a day and left a gift bag daily as well - she was so appreciative and left us a couple of nice thank you notes. We took a lot of gifts. There are many things that are hard for the Cubans to buy even with tip money. We took a ton of feminine hygiene products, children's Tylenol, Advil, reading glasses, pens, lined paper notebooks, power banks, colouring books, pencil crayons, bug spray, mascara, eye shadow, pantyhose, toothpaste and tooth brushes. I would go back to Cuba as the beaches are amazing. This trip was very inexpensive and you get what you pay for. I would pay a bit more and stay at a better resort next time. But this place got pretty good reviews and many people go back year after year so maybe I am too picky.
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