Overview
Hotel Eldorado, a World Class Resort, is located on Okanagan Lake and has been a hidden gem among Kelowna, British Columbia hotels on the lake since 1926: a destination of genuine hospitality, infinite warmth and spirited gatherings fondly remembered for years to follow.
Resort fees include
- Effective for travel to March 31, 2025 , The resort fee will be waived for WestJet Vacations guests
Check in
4:00 p.m.
Check out
11:00 a.m.
Rooms
52
Inclusions
Rooms
- 1 queen bed
- No more than 2 guests in the room
- 1 queen bed
- Maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar ($)
- Mini-fridge
- Room service ($)
- TV
- 1 queen bed, or 2 queen beds
- No more than 2 guests in the room
- 1 queen bed, or 2 queen beds
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar ($)
- Mini-fridge
- Room service ($)
- TV
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar ($)
- Mini-fridge
- Room service ($)
- TV
- 1 king bed
- No more than 4 guests in the room
- 1 king bed
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar ($)
- Mini-fridge
- Room service ($)
- TV
Amenities
Resort Aerial
Marina
Pools
Beach
Fitness Area
The Whisky Room
Hotel Eldorado
Location
Reviews
TripAdvisor Traveler Rating
A total ripoff if you don't have a view room
markwN5497ZE (Kamloops, Canada) on Jul 26, 2024
First, I want to say, I usually try to go with the flow when in a hotel, but the expectations for this place were high, and wow were we ever let down. Where to begin? Long story short: for this price, if you don't get a lake-view room you are getting ripped off. Plain and simple. Check out the beautiful pics of our view below. The room itself felt like being on the set of Gone With The Wind. Out-dated, old timey furniture, old porcelain flooring, drab curtains, and no fan in the bathroom. Yuck. Anyway, aside from the lack of view and feeling transported back to 1928, our room had the distinct smell of bacon being cooked. At first I thought someone next door had ordered food, but the smell persisted and seemed to get stronger. Only then did I realize our room was right about the back entrance of the hotel restaurant, where all the trash and bottles are thrown, and where the smell wafts up. I tried to go to the roof patio of the hotel where they said I could sit and watch the sun, but that was closed for a function. At dinner, we were seated inside with blaring music despite there being outdoor tables available. My seat had an a/c vent RIGHT underneath it. Why would they seat anyone there? Frankly, do NOT book through booking.com or one of the others, it appears they give you terrible treatment because you are one of "the poors", all with a courteous smile (the staff were friendly and apologetic, but did nothing to help). If I ever decide to stay here again, I will make sure to call the hotel directly, and ensure I have a room with a view of the lake, and not of a grease trap surrounded by trash.
“Worst Experience Ever”
Flora R on Jul 23, 2024
“Worst experience ever” hosting our special company event with El Dorado. It was a bad choice. Cleanliness, hygiene, customer service and professionalism is terrible. We could have said no and paid the cancelation fee when we had the disappointing dining experience in Manteo’s restaurant rather than going to a stressful day-event with El Dorado. But because we gave second chance when Pam, the Sales & Event Coordinator Manager assured us that they will make it up and give their best service, it did not happen! Although, food tasted good and was served on time during the buffet dinner, apart from that nothing is up to standard. We were only given 4-hr for ingress so we made the simplest decoration we could. Upon arriving at the venue, the boardwalk lounge is full of cobwebs, dead pests, thick dust, carpet not vacuumed, and seating arrangements were too tight, the patio was full of dried leaves, window glass and frames were filthy that you cannot appreciate the beautiful view, full of cobwebs and unused furniture were not organized. We pointed out the cleanliness during the ocular visit and we were assured that it will be done but sadly same situation we found during the actual event. Our team cleaned up and helped to move furniture in order for the venue to look presentable. They intent to set up the main courses for the buffet on a billiard table next to the toilets of their public swimming pool on ground floor where public are in and out and horribly over 25 steps below the banquet. All serving items for food were set up on the billiard table and I must beg to move it upstairs as previously agreed. It's unusual that the Event Coordinator Manager did not show up during the event as she is the one whom we were dealing with during the entire preparation. She sent a lady who doesn’t know which job needs to be done. Housekeeping team arrived when everything was set, dirt, dust and cobwebs were falling on tables fully set up for dinner. Chairs obviously worn out has no covers at all. Hors d’ oeuvres were not served properly as 7 orders were not served at 5pm. Our team members mentioned that they have not tried the canapes, but server was buzzing out plates full of canapes on the poolside. One lady from the crew is talking non-sense with slurry words. Attached photos won't give justification to our terrible experience. Truly, sad! The name El Dorado is not worth it, basic service and expectations were not met! Nonetheless, I can only commend Nav, she attended the bar well and Raj did a great job on the buffet. I hope that the General Manager will look into this matter.
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