Overview
El Dorado Maroma provides a secluded enchanting setting for those looking to escape. Amidst gorgeous Caribbean surroundings, perfect for romantic getaways.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
157
Inclusions
- Daily activities
- Round-trip airport transfers
- Full service concierge
- Beach butler service
- Welcome glass of sparkling wine
- Once daily restocked mini bar with soft drinks, water and bee
- Culinary activities like a The Chef Brochettes, Potato Festival, Taco Bar, Fish Market, BBQ, Spanish Paella and Mexican Flavors. Daily from 12pm - 3pm at the Gourmet Beach Club
- Non motorized water sports: kayak and snorkeling gear
- Shopping tours to Playa del Carmen (limited seats, reservations required)
- Fitness centre
- Sauna and steam baths at the Spa
- 24-hour room service (Restrictions apply on rainy days)
- Nightly entertainment
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Maximum 2 adults
- Bathroom with shower only
- Jetted tub
- Smoke-free
- Oversized luxurious suite
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Safety deposit box
- DVD/CD player
- 1 king bed, and 1 double bed
- 1 king bed, and 1 double bed
- Maximum 2 adults
- Bathroom with shower only
- Ceiling fan
- Jetted tub
- Smoke-free
- Oversized luxurious suite
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Safety deposit box
- DVD/CD player
- 1 king bed, and 1 sofa bed
- Ocean view
- 1 king bed, and 1 sofa bed
- Ocean view
- Maximum 3 adults
- Bathroom with shower only
- Jetted tub
- Smoke-free
- Oversized luxurious suite
- Private pool
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Safety deposit box
- DVD/CD player
Amenities
Mio Swim-up Bar
Lima Limon
Ocean view
Maroma Beach
Papitos Restaurant
Palafitos Restaurant
Sabores Restaurant
Caribbean Grill
Location
Reviews
TripAdvisor Traveler Rating
Disappointing stay.
Ayn S (San Antonio, Texas) on Jul 20, 2024
Disappointed Paid for a "swim up suite" with Funjet Vacations but was put in building 12. It had a pool with the view of a wall and gift shop. To get a drink we had to exit our room and walk to Bar 21. When we checked in we asked why we weren't in the swim up that we expected and that we paid for. 'We were told we were going to get the swim up that was attached to the main pool and bar, the response was we could not get it and that it was premium. What? This was a week after the hurricane ( category 2- strong winds)and very few people were there. Then we asked for a resort map, as it was our first time there. We were told they "ran out"- so we fumbled around and got directions from others and finally the concierge in bldg. 12. We were told repeatedly that they would do something special for our 47th anniversary which we celebrating, but nothing ever happened in the six nights we were there. We consistently told them "no" when they did their sales for membership. Even when checking out they had a sales pitch for a limited time "extras" package. The personnel that work there are super and the grounds beautiful, just wish the entire experience would have been as nice.
So Close to Perfect, but a Few Rough Edges
facelessdrone (Las Vegas, Nevada) on Jul 18, 2024
We have stayed at Hidden Beach many times but this was our first at El Dorado Maroma. We found it to be an excellent facility, well-kept, with friendly and helpful staff, absolutely superb food (!!!), a comfortable room, the beach is beautiful and there are LOTS of activities, some of which are included and next door (jetskis, catamaran, kayaks). Others are next door and paid (scuba and ATVs) and horseback riding is paid and nearby). All these activities were excellent. So why not five stars? Three reasons. First, it's very confusing as they transition from management by Karisma to self-management by Lomas itself. Once everything was explained, it made better sense but it was very hard to understand until we got there. Second, it's confusing to navigate around the resort. We wished there were more sidewalks because often you either had to walk on the beach to get somewhere or make a long, curving detour. It's also hard to navigate because signage is poor. Few signs "point the way." We could not find the Caribbean Grill until an employee led us there. It's upstairs (!) with a small sign and you can't even see the sign that's hidden by foliage until you're practically next to it. Third, there's no sign anywhere listing what activities and entertainment is going on each day. I understand this is on the "app" but I don't like having everything on an "app" so I have to carry my phone everywhere - and I wasn't even able to even download the app due to a password issue. All I'm asking is one single signboard - "What's Going On Today." I realize these are minor issues and want to make clear - this resort is 99% great and we look forward to visiting again.
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