TripAdvisor Traveler Rating

It’s my first time at this resort - the grounds are beautiful and our swim up room was Amazon with the private pool. One of th le nicest beaches I’ve been to in Cancun. The staff has all been super friendl...y and we’ve done some amazing activities and entertainment each day with the entertainment team Jerik,marco, osvaldo,Dj cris, kevin, and alex

What a lovely, amazing place to vacation. The beach is amazing. Every day Manuel took great care of us assisting us in getting a cabana and making sure the fabulous waitresses knew if we were thirsty (tho...ugh it is so close to a pool bar that it was also fun to go visit there as well). The view from Lima Limon as you eat breakfast outside is one that made us get up for breakfast at 7 a.m. to ensure we didn’t miss a minute. Lima Limon was probably my favorite restaurant, not only for the view but the great service and great food. My favorite meal was the deep fried sushi and the beef in peanut sauce. We would usually ate lunch at Pepitos as my husband loves octopus. The Carribean Grill is lovely to eat outside and the Cornish Hen with apple sauce as a side is delic. I am not a big Italian fan but my Osso Buco (beef not veal) was the best. And they had swordfish one night…a very yummy treat as we cannot get it fresh or properly cooked in Eastern Canada. We enjoyed Mexican Night on the beach and splurged spending $100 in booze to have the table for two. We are on vacay to enjoy each other and though we enjoy chatting with others, we like our alone time and to have this option was perfect. And a great view of the show. And fabulous service by Antonio. We booked a couple’s beach massage but unfortunately it was during the volleyball game (at 11 a.m.) so avoid that time. The spa did offer a free facial for compensation which I thought was quite kind, but as I was there to hang with hubby I declined the kind offer. We had breakfast at the Palofitos and will definitely have another meal there upon our return. We were booked in a swim out and ended up in Building 12. Though many love the quietness of this building, we had anticipated the main pool so had initial disappointment upon arrival but Fernanda handled our disappointment very well and was able to secure us one of the best swimout in the resort (well, we think…lol). My husband also has mobility issues so being in Building 12 was very difficult to return to after a long, enjoyable day. Before moving to the main pool swimout, we spent some time at Bar 24. Francisco and Betsabe were fabulous. Francisco had a fresh drink made for your before your last one was gone! And of course, one always had to have a cocktail or two at the main bar. Misael took great care of us daily. Though my husband has mobility issues (muscle issues) he was welcome to try the pool volleyball by the activity person and he enjoyed himself immensely and I am so thankful that he was able to do something like that with the encouragement of staff (and the players). In the pool I guess you are weightless and don’t need muscles. Last, but clearly not least, we were thankful for our butlers Josselin and Antonia. Seriously, those ladies were on top of everything and were quick to respond on WhatsApp. We last minute wanted to change from Carribbean Grill due to the stairs and within 20 minutes Antonia had switched our reservation to something safer for my husband. We have already booked our return with a swimout (fingers crossed for main pool). We are lucky that we have travelled the world and we can honestly say that El Dorado Maroma is in our top 5 of our favorite places to vacation. We truly feel lucky to have met the amazing people who work at this resort and cannot say enough about the fabulous service. See you all again in March. Maggie and Frank

This place is amazing Kevin in entertainment staff Alex, Dj cris, Marco, Osvaldo jerik, the drinks by the beach really good spice margarita and restaurant papitos for lunch and molcajetes for dinner with g...uacamole sauces thank you Heyder for the attention

From beginning to end this was the best of the 8 vacations that I have been on with my 3 sisters! From check in and then seeing how immaculate the grounds are kept. Victor and Manuel were our Butlers and ...provided exceptional service. Marco, Alex , Osvaldo Jerick, Djeris and Kevin kept us entertained /active every single day along with Karen's painting. Diego and Manuel the beach butlers kept us well hydrated ! Betsabe and Ricoberto at the beach bar were excellent. Arturo at Pepitos was warm ad friendly. Fillppe at Limone was funny and gave us prompt service. The one and only complaint I have is when we to Sofritas for a breakfast that was won in the Easter egg hunt. Patricia was very rude to us when we presented her with our ticket. Made us to feel like second class citizens sat other people ahead of us and they were served long before us. Honestly I would have preferred Limone and Papitos where we were treated SOOOO much better every other day!

We had a great stay. The staff is very attentive, always going above and beyond. The location is beautiful and they have several excursions that are included with your stay. You can visit the buffet next ...door, the water park at Nickelodeon, a cenote excursion, catamaran/snorkeling excursion, and rescue animal tour all included with your stay. The food is the best we have ever had at a resort and we have been to several different brand resorts. We stayed in a junior suite and the room was huge. We were on the third floor and had a partial view of the ocean. The housekeeping was done daily, as well as turn down service. The room was kept immaculate. The entertainment staff does their best to get people involved in activities. They offer cooking classes, volleyball, pool volleyball, trivia around the pool, painting activities, water aerobics, and tequila tastings during the day. We had a lot of interaction with Jerick and the whole entertainment group did a good job during the day. That being said the resort is geared toward couples and there is not a lot of participation in some of the physical activities or at least the week we were there. Nightly shows were mainly live music and all of them we went to were good. You will get great service from the wait staff whether around the pool or at the ocean. They are always making rounds getting anyone the drink of their choice. We had Ana several days around the pool and swim up bar area. The beach bar staff is very good as well whether day or night. The resort has top shelf whether looking for tequilas, bourbons, vodka or liquor of your choice. Beers they had were Tacate, Dos Equis, Boeheim and Coors Light. The pool and beach concierge will adjust your umbrellas and get you whatever you need. Be sure to see Bryan as he is walking around to get your complimentary massage. We also used him in scheduling our massages at the spa. The restaurants had the best food we have ever had at a resort, I would pay money to go have these meals at restaurant at home. We never had a bad meal breakfast, lunch or dinner. We ate at every restaurant except the Palafitos, there is an upcharge to eat there. We did hear it was very good. The tacos at Tequiria for lunch were great as well and we ate there several days since it was quicker and we could get back to the beach and pool. The staff at this resort helps to make this resort and one of reasons that I heard several people say they return. I feel guilty that I did not write all of the staffs names down and call them out on this review, because they all deserve a shout out. Several of the guests we talked to said they have been this resort multiple times. We don't visit many resorts more than once. We can say that we will be back to El Dorado Maroma, hopefully soon!!