TripAdvisor Traveler Rating

Having a awesome time at the el dorado resort. What make it more funner is Isaac.. he made our vacation awesome we did the archery with him and the rifle class and had a blast .Thank you so much Isaac aka... papasito. Staying at the Caritas is beautiful and the Kampia restaurant is probably the best one we enjoyed.

We really enjoy this place. Lots of space, privacy, beautiful landscaping, all kinds of daily activities, spacious rooms, very friendly staff, many eating options, full bars and shows. Isaac and Eduardo fr...om the activities teams were fun and very helpful. The place is well kept up and clean. We plan to visit once or twice a year.

Here now and I can't walk any significant distances for medical reasons. Usually not a problem as butler's order a cart. Today 6 2 2025 the driver was not just rude but was put out to drive us to the Mex...ican restraunt and stopped a few hundreds from restraunt and pointed saying "there" and pointing. After arriving i was informed no frozen drinks were available because no blender. We requested the butler find us somewhere else and a different driver took us to the suggested restraunt but it was closed "820 pm". So back to room for room service. Then while waiting on food butler called and informed us that to have a seat "again I require one" at the Mexican fiesta on Wednesday it will be an additional 180 dollars american. They have always charged but more than doubled the price. So we canceled the fiesta. At this moment I wish we would have gone somewhere else non Lomas. This place use to be over the top service now only the prices are over the top. I will update 5 days from now when my wife and I return home.

Our 11th trip! Over the years, things change. Policy and room re-classification changes caught us off guard, but in the end, it was still ‘home’ for us. The grounds are beautiful (although they could us...e some rain) and we were very fortunate to enjoy 10 days of no rain and a wonderful Mexican breeze. After all day at the beach, we were able to come back to our room and relax in the nice warm swimup in the shade (Building 43). One thing that doesn’t change is the great friends we make at the resort. Shout out to friends old and new: at Rincon, Sami and Daniel; at D’Italia Casitas, Juan; at Wine Kitchen, host Marco and server Eduardo; at Jade, Jonathan; at Kick, Gerrado, Vlad, and Noe (at Cocotol too). We had the pleasure of attending several Member events. A wine and chocolate pairing hosted by sommelier Ricardo. A cocktail class hosted by sommelier Fabiola and mixologist Angel (what fun!). We attended Chef’s table at D’Italia Casitas with chef Rebecca, servers Jose and Jirom. Fabiola was there too with a wine pairing for us. The Member’s Gala is always wonderful with sommelier Edgar and chef Jesus and host Miseal(?) and server Guillermo, not to mention the girls that entertained with their acrobatic moves! We even had an amazing private dinner at Kampai with chef Montree from Thailand and server Ezequiel. The entertainment is usually too late for us, but we make every effort to see Dana Kennedy. She is fantastic and her performance on Saturday night did not disappoint!! We had the best butlers, Paula and Mont! They took care of everything for us from ice in our room to making our dinner reservations and transportation carts! And our beach butlers were outstanding too: Emizeal and Guillermo. Even old beach butler Jhonny came by to see us! And we had the pleasure of meeting Omar, who is the new head butler. He was of great help to us and friends of ours to remedy a situation we had issues with. We can’t wait to make reservations for next year!!

Dinner at D’Italia Casitas was the best! In addition to the food, Landy, Edmar, and Nicolas provided the best and friendliest service. Missael made us the best pre-dinner drinks at the beach bar every day...! The amazing staff made our relaxing time away even better.