TripAdvisor Traveler Rating

The hotel staff were very helpful. The breakfast buffet was clean and the made to order omelets were a nice touch. The hotel was very close to the beach and it made it easy to walk back and forth multiple... times a day. I would stay at this hotel again

A stylish hotel but that’s where it ends. Check in was a bad experience, whilst I was assured the room had no connecting door as requested, the first thing to notice was a connecting door, returning to th...e front desk, after 30 minutes they couldn’t find a room with no connecting door but decided to move me to a better location, arriving at the room, there was no connecting door, it seems complete guesswork! Rooms are smart and clean but beds aren’t that comfortable, bathroom was good and functional. Bar are was lovely but food way overpriced, the second night of our stay it was closed to hotel guests, booked for a private event, where were guests meant to go then! Valet parking is inadequate, we often waited 15-20 minuted for the car, on 2 occasions returning to the hotel we spend in excess of 20 minutes in line before handing over the keys. Nobody at the front desk tells you that you need to request housekeeping if you want your room serviced. Our breakfast experience was extremely disappointing, after waiting a while to be seated, the server bought coffee in cracked mugs, when we complained he said “ I think all my mugs are cracked” we walked out and went elsewhere. Pool area was very busy, lots of loud children, whilst I’m ok with that, many were out of control with parents ignoring signs not to let them use the hot tub. It certainly wasn’t the relaxing space we expected. Finally checkout, I agreed the charges at the front desk and insisted on a paper copy, I’m glad I did. Returning home, my credit card had been charged with those charges but there was a separate unapproved transaction of $100 too, I had to contact the hotel to get it removed, no explanation was forthcoming on what this was so beware. All in all very disappointing experience.

We were very happy with our most recent stay at Seabird. Rob Serpico, the new assistant Director for rooms really took care of our needs and listened to my concerns regarding no suite availability. We end...ed up, loving the king premier room overlooking the ocean, the room was spotless, and supplies were already pre placed as requested. This kind of above and beyond attention to detail is what keeps us coming back to Seabird. Thank you, Rob for setting our staycation on a high note! We also want to give a special thank you to the following staff members: Text team- always ready and quick responses (all hotels should have this feature, very helpful) Caitlyn-Shelter Club Josef/Monse- Piper restaurant Red- housekeeping delivery Valet team Some suggestions for improvement is to have the regular Piper breakfast menu to be available even during weekends and holidays. We love to go on staycations at this hotel because of our favorite foods at Piper. We were disappointed even the à la carte was very limited. In room dining was the same. Please also improve the check in process. We usually do mobile check-in. This way we can head straight to our room and avoid any front desk stops. This feature is also highly advertised by Hyatt and we mostly choose properties that offer this. But after notifying the hotel via text, the mobile key wasn’t enabled. Even after physically checking in and asking at the front desk it still was not enabled. The lady who checked us in could be more pleasant. That was the only face-to-face experience during our stay that I didn’t care for. It left a sour note in my mind- one more reason we avoid the front desk. Overall, we enjoyed our stay since the good outweighs the bad. It could have been a perfect score minus the concerns noted above.

Upon arrival we were told our booking was at Seabird, then it turns out when we arrived at Seabird that our booking was at Mission hotel. When going over next door to Mission hotel (and checking in via app...), one of our rooms were not available. After going about our daily program, we went back to gain access to our connecting room, we were told it was not available. Mind you this was a family trip and we had to have a connecting room. We were forced to move at midnight Nextdoor to Seabird again and at Seabird we went to our rooms and it was not connecting rooms after we were told it would be. We already gave up our partial ocean view for a connecting room at Seabird and then when we got to seabird it was not a connecting view and it was not a city view either. I believe they prioritized the room we had reserved to other guests and refused to acknowledge responsibility. Overall, not accommodating and didnt make things right.

Well organized, clean, ample areas to sit, and the staff is excellent...Spa and pool along with the beach and pier across the street makes this place standout from the rest. Bountiful locations to eat, dri...nk and shop. Pricing was very reasonable for the level of sophistication that this hotel provides.