TripAdvisor Traveler Rating

We went to Muthu Aug 2 - Aug 9 2024 and I would like to explain why I gave this place a 5, with all the negative points I saw!!!!! First of all, the context: Cuba is under embargo, and yes, you will feel it. Let's deal ith the negative points so we can talk more about the positive (which triggered the note of 5): - Yes, the food is quite often the same. But it's good! (Pork, chicken and fish everyday) - Yes, the "A la carte" serves the same food you have at the buffet. So unless you want the quiet atmosphere and private show, just do not go! - The elevator does not work: Yes/No .... I think it is to save electricity (Remember, embargo). It works from 3rd to 5th to go up and 5th to 1 to go down... If you are lucky, someone will go down just when you want to go up and voila! Things we heard before leaving but did not experience: - Drink shortage: never (always had beer, wine, rhum etc...) - Same shows everyday: never - Gready staff: never - Dirty pool: never - No beach towels: never - Room no cleaned: never - No water bottle in room: never Ok, now let's talk about the good stuff! Remember: embargo and poor economic situation. So a few $1 here and there when you want a drink, a smile, a few jokes, and you will realize the staff is the best I have seen in a while (All countries). They will remember your taste and even anticipate your requests. I have never seen a place with cleaner mopping from 6am to 11pm!!!!! There's always someone cleaning somewhere! The maid: leave some stuff on the bed for her (Feminin hygiene, candies, toothbrush etc...). The room was perfectly cleaned everyday and new 1.5l bottle of water everyday. Plus a nice hand written note. We left a nice tip on the last day. Shows: very diverse, and super fun. The best being the aquatic show. We really enjoyed it.. By the pool, with a mojito. You realize that there a lot of work into the preparation of it. Beach: Super clean. No annoying vendors (They stay on the shore). Coffee bar: Great coffee with a piece of sugar cane instead of a spoon (Ok sometimes, no milk, but it is imported so...) Activities: tons of them, but if you want to just borrow a chess board or other games, it's free at the shack close to the pool. Long story short, a place with all these problems able to provide such quality deserves a 5 stars. Did I mention the mangoes? My son (13) does not want to eat the mangoes we import in Canada anymore... He wants cuban ones only! He also wants Cuban Sandwiches at 11pm... damn pool bar! Yes there are negative points but overall, are they really that important? We spend awesome vacations, met nice people, had fun...

This was one of the worst resorts I’ve ever visited. The bathroom had leaks, the elevators were non-functional throughout my entire 7-day stay, and the food was the same for lunch and dinner every day. The wait times for food were over an hour each time, and the service was very disorganized and extremely slow. Staff were nice but I noticed that they will allow their own people to bud in lines and give them first dibs for everything. I've never had such an experience before, and I definitely will not be returning.

Having visited Cuba numerous times, I knew what to expect, but... Staff were excellent and very friendly. They are doing their best under very difficult circumstances. The food situation was the worse I have see. No selection, same thing every meal. Local visitors leave a lot to be desired. It was a shame to see how they treat their fellow countrymen and women. Room was comfortable and clean. grounds are well looked after. Property needs lots of loving care.

My husband and I call this hotel our vacation home! You are mon going to believe but we ve been there more than 10 times ( too hard to count). The people there is our family! We know everyone by name so they are also! We feel safe and secure there. People address our concerns immediately and with the big smiles! We are coming back there because we know exactly what to expect. Apparently hotel is under new management now and we exited to see changes and explore difference! We will be there in December! Guys, Tonya and Mike are coming back!

This resort lacks service and cleanliness. I have been to Cuba many times but this resort is by far the worst I have ever experienced. The buffet staff will ignore you unless you tip. The bartenders do not know how to make drinks and will get mad if you ask for a new drink. There are closets in the hallways FULL of rotten food and garbage and they are sometimes left open. The key cards never work, we had to ask for a new card every single time we wanted to go into the room. The drains in the shower is clogged and fills up every shower. Bartender said he would sell us a bottle of “vodka” for $10 USD but was filled with water. Entertainment is not good, not interactive with guests at all. There is an “entertainment board” in the lobby that shows the activities for the day but the only thing that actually happens is the show at 10pm. Mediocre at best. Snack bar serves “pasta sandwiches” it is mashed up pasta on a bun. Barely any selections at the buffet so we had to find something better off resort but costed $200USD plus $40USD for the taxi. Keep in mind I have been to Cuba MANY times. This is the WORST resort in all of Cuba. There have been very few people here who have been kind and not ignored us. Carlos (snack bar bartender) Joel (DJ / entertainer) Anthony (entertainment) Old cleaning lady walking around all day and night