Ramp Service Agent

You play an essential role in ensuring our guests have a positive experience with the delivery of connecting and local baggage, offloading and transporting baggage to appropriate carousels, operating and positioning all required ground equipment, and much more.

Next Steps

Once you've signed your offer letter, what happens next?

Approximately one week before your start date, you'll receive an email titled 'Welcome to WestJet (course title)' containing your credentials: employee number, username, and email address.

Please ensure you have provided your current cell phone number to People Services. If this information hasn't been provided, call the ServiceDesk 1-888-255-0995 with that information and refrain from proceeding until it has been entered into the system.

Welcome Aboard Orientation:

As a part of your onboarding, WestJet offers a program called Welcome Aboard. Welcome Aboard is a three-hour introduction to the mission, vision, values and culture of WestJet.

The class is designed to welcome and connect our new hires with WestJet in a virtual, interactive way. You will learn about where we’ve been, where we are, and more importantly the part you play in where we’re going.

You can expect an engaging virtual session, filled with media, activities and great discussion that will educate, motivate, and ignite their cultural spirit.

For this class we utilize the Micrsoft Teams Platform. Please find a how to get started document here.

Training

Now that you have received your email with your WestJet account information, you can start the setup for your training.

Step One: Follow this link WestJet First Time Login Laptop Setup: Complete the WestJet First Time Login Laptop Set up. This will provide you with an opportunity to create a password and authentication to access internal WestJet programs.

Step Two: Complete the additional requirements below.

Calgary YYC:

RAIC and Parking: Form will be sent to you by email "Welcome to YYC" sent by the YYC Airport Coordinator

WestJet Photo ID: Review the photo requirements and submit to yyc.airportcoordinator@westjet.com

Toronto YYZ:

RAIC and Parking: Form will be sent to you by the YYZ Admin

You will participate in two days of Airport Familiarization organized by your local training and/or leadership team. Be ready to explore, meet your team and become familiar with the role of Ground Operations Agent. For time and dates of training please refer to your Welcome to Training email.

The dress code is black or blue pants, black or blue shirt, safety boots or shoes as per the new uniform policy (you will find the policy below in the Uniform section)

Calgary Ramp Service Agents

Your meeting location is Domestic Departures door one. Employee parking is in the green lot which is located off Airport Trail NW. Please be sure to give yourself additional time to find the parking lot to ensure you are on time for all training and shifts. If you have not received you RAIC before your first day, please press the intercom button located at the parking lot entrance and advise that you are new to YYC and do not yet have a RAIC to access the parking lot. For a parking map, search in your browser "Team YYC parking".

Toronto Ramp Service Agents

Your meeting location is Wendy's, departures level. Terminal Employee parking is at the Value Park Garage (6145 Viscount Rd). If you did not get your parking permit before Airport Familiarization, please make alternate arrangements, as you will not be able to access employee parking until this is set up. If you have questions regarding parking please contact leanna.cowenkuczuk@westjet.com.

The virtual classroom will provide you with the foundations you will use in your WestJet role. The training will be a combination of Instructor Led Training and Self-Directed Training. For time and dates of training, please refer to your Welcome to Training e-mail.

Review the virtual training guide link to learn how to access your virtual classroom: Virtual Training Guide.

The online training will take approximately 8.5 hours to complete and is scheduled one day post Instructor Led Training. These online self-directed courses are mandatory and required to be completed on the day assigned in your schedule. WestJet eLearning will continue after your training is complete with ongoing self-directed courses. For time and dates of training, please refer to your Welcome to Training email.

Two - Three (2-3) day full-time paid training program are as follows:

• Training can occur at any time (I.e., early mornings, evenings, etc.) and any day of the week, including weekends and statutory holidays. You will be provided with your training schedule before the start of your training; however, the schedule is always subject to change. Airline operations are 24 hours a day, 7 days a week, and 365 days a year.

• A passing grade of 85% or higher is required to be successful.

• Failure to attend and complete training in its entirety will result in a release from training.

• Candidates must be proficient in reading and understanding the English language to be successful in the completion of training.

Throughout the recruiting process, we outlined the need for 100% commitment to the program due to the amount of content covered within each day. It is critical that you are fully committed in both attendance and participation within the class. Please review the information below before Day 1 of training to ensure you have a full understanding of reliability, conduct, and performance expectations.

Reliability

Safely Performing on Time – otherwise known as SPOT at the airport is a key component to our Guests’ experience and the overall success of our airline. SPOT is important in training as well.

Missing any time, regardless of amount, may result in Termination or Release from the training. Training will begin promptly at the scheduled start time, at end of lunch and end of breaks. Arriving any time after the class has started is considered late; this includes returning from lunch and breaks.

Conduct

Being a WestJetter means conducting yourself in a courteous, professional, and respectful manner. In training, here are some examples we expect of you:

Wear business casual attire
Limit distractions within your environment
Allow others to participate
Be responsible for your own learning

Performance

As an integral component of the WestJet training program, we ask for your full participation within lessons, assessments, activities, and role play exercises.

WestJet requires a basic level of computer literacy. Advanced levels of individualized technical support will not be available.

Reliability, Conduct and Performance are essential elements to your success in the training program and in your future role. Failure to meet expectations of Reliability, Conduct, and/or Performance will result in the following Performance Management process.

Performance Management Process

Occurrence	Action
1^st Occurrence	Coaching conversation and a letter issued by your instructor will be shared with your Station Designate or Local Leader.
2^nd Occurrence	Coaching conversation and a letter issued by your instructor will be shared with your Station Designate or Local Leader. This will result in Termination or Release from training.

Thank you for your cooperation in observing these standards to give yourself the best opportunity for success.

Work Environment

The airport life is a dynamic & fast paced work environment, that is forever changing. At WestJet, we continue to cultivate a safe, welcoming and respectful workplace that values diversity and inclusion. Part of how we do that is by abiding our policies and procedures, including our Code of Business Conduct, Alcohol and Drug Policy and Respect in the Workplace Policy.

As a Ramp Service Agent (RSA), you'll be expected to deliver baggage, offload and load baggage, operate ground service equipment, basic maintenance checks and communicate with multiple teams in the operations.

Calgary Campus/Hangar Video Tour

Whether you will be working or training at the YYC campus, or working on the frontline, this video will take you through all the key spots and fun facts that will help familiarize you with our campus and set you up for sucess for your next visit or workday. In this video we explore the many unique features of our Fred Ring Building (minutes 0:00-05:45), Russ White Hangar (minutes 05:45-09:07) and Wide Body Hangar (Minutes 09:07-11:32).

Schedule

Ramp Service Agents could start as early as 3am and as late as 3am. Shifts are built around flight times.

Shift work ranges from a minimum of 4 to 12 hours
Part time hours must maintain 160 hours over 8 weeks.
Fulltime hours must maintain 320 hours over 8 weeks.
You will receive your schedule 8 weeks at a time.

Uniforms

Please review the full uniform policy here and you can order your uniform here; your username is your employee number and your password is your last name. For footware, reimbursement of $250 every 24 months for summer footwear and $250 every 24 months for winter footwear for Ramp Service Agents (RSA).

Growth and Development

At WestJet, we invest in our teams and support everyone in reaching their full potential. While your career path and its timing may vary, we encourage growth and development with the support of our leaders. Career opportunities within Airports include roles like Ramp Service Lead, Ramp Service Coordinator, Ramp Service Manager, Workforce Coordinator, IROP Coordinator, Development and Performance Manager. Each position plays a vital role in ensuring safety, operational efficiency, and exceptional guest experiences, all while promoting a supportive and dynamic work environment.

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Ramp Service Agent

Next Steps

Training

Calgary Ramp Service Agents

Toronto Ramp Service Agents

Reliability

Conduct

Performance

Performance Management Process

Work Environment

Calgary Campus/Hangar Video Tour

Schedule

Uniforms

Growth and Development

Ramp Service Agent

Next Steps

Training

Training Setup

Airport Familiarization

Virtual Training

WestJet Required eLearning

Training Overview

Training Expectations

Work Environment

Calgary Campus/Hangar Video Tour

Schedule

Uniforms

Growth and Development