WestJet Inflight

As a Cabin Crew Member, you’ll ensure the safety and well-being of our guests while flying with us. 

Next Steps

You've signed your offer letter, what happens next?

You will receive an email prior to your start date with all your training information and what to expect.

 

Work environment

As a Cabin Crew member, you’ll ensure the safety and well-being of our guests while flying with us.  This includes: 

  • Ensure the safety and comfort of all guests. 
  • Perform first aid and/or CPR when needed. 
  • Perform safety demonstrations, make announcements, and greet guests in a respectful, professional manner. 
  • Inflight service – selling snacks and beverages (alcoholic and non-alcoholic). 
  • Ensure boarding requirements are met, and guests are fit to travel. 
  • Perform duties in an efficient manner to ensure a quick turn-around. 
  • Groom the aircraft 
     

All while travelling to many of our WestJet Destinations.

Calgary Campus/Hangar Video Tour

Whether you will be working or training at the YYC campus, or working on the frontline, this video will take you through all the key spots and fun facts that will help familiarize you with our campus and set you up for sucess for your next visit or workday. In this video we explore the many unique features of our Fred Ring Building (minutes 0:00-05:45), Russ White Hangar (minutes 05:45-09:07) and Wide Body Hangar (Minutes 09:07-11:32).

Training

Employment is conditional upon successful completion of Initial Cabin Crew Member training. Failure to attend Initial Training in its entirety will result in your release. 

Details of the six-week, full-time, paid training program are as follows: 

  • Trainees will be paid $17.30/hour at 40 hours per week during training. 
  • Training can occur at any time (e.g. early mornings, evenings, etc.) and any day of the week, including weekends and statutory holidays. You will be provided with a schedule prior to the start of your training; however, the schedule is always subject to change. 
  • You will be responsible for your own travel, accommodation and meal costs for any training conducted at your designated base. 
  • If the training is held outside of your base, accommodation will be provided. 
  • Attendance and punctuality is mandatory. 
  • You must maintain a neat and professional appearance. 
  • You will receive training material 2 weeks prior to training and must complete pre-course, e-learning components prior to the start of the Initial Training program. 
  • There will be multiple exams and a mark of 85% must be achieved on each exam; only one (1) exam rewrite is permitted. 
  • You must pass hands-on training such as emergency scenarios, evacuation drills, and can on-board evaluation. 
  • Homework will be assigned on a regular basis and must be completed as assigned by the instructor. 
  • Failure to attend and complete Initial Training in its entirety will result in release from the Initial Training program 
  • The training will take place at a WestJet Training facility. 
  • You will receive “1 on 1” coaching and training to continue to improve your performance and metrics.

 

Schedule

WestJet operates 24 hours a day, seven days a week and 365 days a year. Cabin Crew Members must be available to work any hour of the day and any day of the week or year. 

  • Full-time Cabin Crew Members will be scheduled between 80 Credit Hours and 90 Credit Hours in each monthly scheduling period. 
  • You can be scheduled to a maximum of six consecutive days. 
  • You are guaranteed a minimum of 12 days off each month. 
  • Work schedules are published monthly on the 21th of each month for the following month (subject to change). 
  • Schedule bidding will be based on seniority. New Hire CCM's may expect more reserve blocks. 
  • The role is shift work and you are required to be available to work early mornings, evenings, overnights (i.e. red-eye flights), weekends and holidays. 
  • Frequent travel away from home for up to five nights is common. 
  • You are required to be on call holding reserve blocks. These reserve blocks will be included in your schedule. Reserve will be scheduled in blocks up to six consecutive days. Multiple reserve pairings may be held per month. 
  • When holding reserve, you must ensure you can be contacted at any time to work a pairing and be able to report to work within two hours of the request being made. If you are called but not available to answer the phone, you are given only 20 minutes to return the call. If you do not return the call or are unable to be at the airport within two hours, this is considered as not showing up for work.​​​​​ 

Crew rooms

Compensation

Refer to your offer letter and your collective agreement for more specific details around your pay. Please visit the People Portal Salary band for more detailed information once access has been granted to you.

Uniform

Each WestJetter has been issued a specific garment allowance based on collective agreement language.  New to order: 

  • 3 pants, skirts or dresses (may be in combination) 
  • 4 shirts (take away 1 for every dress ordered) 
  • 1 belt 
  • 1 Blazer 
  • 1 Vest (if ordering rocky mountain) 
  • 2 Neckwear 
  • 1 Outercoat 
  • 2 Name brevets 
  • 1 Wing 
  • 1 Apron 
  • 1 Pocket square (RM only) 
  • 2 Lanyards 

 

Looking for a deal on shoes?  WestJet has some great companies we've partnered up with to create a simple and easy list of approved shoes.  Please visit the WestNet Uniforms page once access has been granted for further details. 

Our new nametags include pronouns 

We encourage all of our WestJetters to foster inclusivity by including your pronouns on your name tag. We've created the perfect space on your nametag for pronouns and we’re proud to create an inclusive environment for our diverse WestJetters and guests. 

Why are pronouns important? Not only are you able to identify how you would like to be addressed, but it signals to others that you will respect those with pronouns different from your own. 

Uniform guidance

Growth and Development

At WestJet we invest in our teams and want to see each and every person reach their full potential. Each WestJetters career path is unique, and we cannot guarantee timing or which path you will choose.  We encourage development and growth and your leader will support you with this path. Here are just some of the career path opportunities you can pursue within Inflight: 

  • Cabin Crew Member 
  • Cabin Manager 
  • Performance Support Manager 
  • Crew Scheduler 
  • Trainer 

Health and Wellbeing

Inkblot 

Inkblot is a fantastic tool WestJet has partnered up with in our Employee and Family Assistance Program (EFAP), to provide confidential counselling and information to you and your family.   

You will receive access within your first 30 days of employment.  If you require access immediately, please reach out to your Leadership team or Training instructor.   

Vacation 

For more information on Vacation, Life events, Sick leave, Personal days or statutory holidays, please visit the Total Rewards page and your Collective Agreement for detailed allotments 

 

Union

In 2018, WestJet Cabin Crew unionized. represented by CUPE.