Cabin downgrade refund request

If you purchased a ticket in the Business or Premium cabin but a seat was not available in that cabin due to a flight interruption, you may be eligible for a partial refund.

One form per guest is required. Please use a unique email address for every adult on your reservation. Approved refunds will be sent to the email address provided, with options for how you can receive payment electronically.

For minors, fill in the guest information with the name on their ticket and your information as claimant.

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