Submit a Canadian passenger rights question or concern

If you have a question or concern about your Canadian passenger rights, complete this form.

Once your question has been sent, you will receive an email confirmation. This email will not include a copy of your question or concern. If you need a copy for your records, we encourage you to take a screenshot or a photo on your mobile device before clicking Submit.

This is not a form to submit an APPR compensation claim. To submit a claim, please use the Canadian passenger rights claim form.

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Are you an individual or a travel agent submitting on behalf of a guest?

Individual
Travel agent

IATA number

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Contact information

First name

Last name

Phone number

Email address

Confirm email address

Address line 1

Address line 2

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City

Zip / Postal code

State / Province

Country

WestJet Rewards ID

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Flight information

Enter flight information for the flight in your itinerary that was affected by the issue for your question or concern.

Departure airport

Arrival airport

Final destination

Departure date

WestJet flight number

Reservation code

Ticket number

How to find your ticket number

Additional comments

Comments

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