TripAdvisor Traveler Rating

Clean and convenient, though expensive. There aren’t enough elevators for the number of guests, and you will often wait quite a while for a ride down to the lobby. We probably wouldn’t stay there again be...cause this was such a constant annoyance

We just spent 4 days at Disneyland with family.We stayed at Pixar Place and our daughter and son in law & children stayed at the Grand Californian. I had hoped to switch over to the GCH, but soon real...ized that we had made a great choice for our needs this trip: location and ease of entry into DL and to GCH and also to DDD. I requested a low floor room close to the GCH intersection.We bypassed the "infamous" elevators each morning and took the stairs right next to our room.The pool and splash pad area were under refurbishment. We had a lovely room and the check in process on the app was simple.Staff was friendly and professional.We did not eat at the hotel. In closing, it turned out to be a great choice because GCH was undergoing alot of refurbishments:Their private entrance into DCA, their largest pool,and a major refresh of rooms in a couple of wings.This affected the views.People choosing pool views and standard room views would pay alot of money,and then realize they would have obstructed views... I stayed at the GCH in December and definitely did not have all of those issues. We dined in GCH and even the character breakfast location and menu was affected.We also went to the GC Craftsman Bar.Several items were not available: french onion soup and creme brule. We chose the right hotel and had a great visit to our favorite park!

I've been staying at this hotel since it was the Pan Pacific! The elevators are always slow. Now that it's been renovated, here are my thoughts - it is definitely kid friendly. The rooms were updated in... a very cute way, but I am disappointed to see that the tubs were removed. Also, My room had a connecting room and the family next door was loud. I could hear everything! I stayed at the Pool Level Club. It's great to be able to go right to the pool from my room. I was surprised that I had to check in and get a wrist band just to sit in the hot tub. The moved the Bell desk so there's now a really nice sitting area in the lobby by the Sketch Pad. The elevators have a new "call" method, but doesn't really seem to speed up the elevators. I mean there's really only so much they can do. Two places were a disappointment to me. First, and I'm not sure if it's a change to all hotel club levels or just this one, the room is much larger but to me the food was sporadic and not always great choices. Also, I loved getting a bottle of water to start the day in the parks, but that's no longer offered. And I'm a big milk drinker, they no longer offer 2%, you can have Whole, Almond, or Oat. I had to go and buy milk whenever I wanted to eat in the lounge. Second - everything else seemed to get smaller. The downstairs shop still has the basics, but it's almost all geared to kids now, very little for adults. The Sketch Pad grab and go, feels more limited as well. All in all, great hotel for families with small children, but I think they are charging about $150/nite too much.

We had zero issues with the elevator. Rooms were clean. Cast members were great. The under bed storage was a nice touch. One complaint is they did not have a room ready for us at Check-In time and it... was well over an hour after arrival that we finally were put in a room. I only did get a room because my child was freezing from the pool and I needed to get him warmed up. Then suddenly a room was ready. Unsure how long I would have had to wait otherwise. Easy walk to parks and characters in hotel were fun!

You’re spending the money on this hotel for one reason only, to get into the parks early. For that magical 30 minutes alone, it’s worthwhile. However, I think you’d be better served at the Disneyland Hotel.... The reason, the madness of the Pixar Place elevator. I didn’t fully appreciate how bad it is until we arrived, you can find yourself waiting 10-15 minutes for one to arrive. No stairs either, it’s insanity. I can’t believe Disney hasn’t fixed this issue. Others have written about it but man is it bad!! You almost don’t want to ever leave your room for fear of the eternal elevator wait. The hotel is clean and nicely themed. Disappointed that the outdoor dining by the pool was closed when we visited, as was the play structure. Overall just ok.