TripAdvisor Traveler Rating

We are still here room 3217, this hotel is fabulous, we got here on the 21st December, the buffet restaurant is outstanding, we haven't gone to the pool bar yet, because the food at the buffet is beyond fantastic, bayside is fab, 8 rivers wow, we even had wine and it was not extra, veranda was also amazing. Also download the app as you can get room service 24hr, order drinks for your fridge, book trips, so handy great idea. Shout out to all housekeeping, twice a day our room is cleaned and mini bar fully stocked. Entertainment well all the staff are incredible, every single department deserve a thanks from us. Cyril Catamaran today all included was really enjoying the staff go all out to make sure your having the best time. Ricky,Dave,chris,Ricky. Every single member of staff are making our holiday the best experience, thankyou ??

Sigh. The most disappointing hotel I've ever visited. The property is aged, falling a part and simply poorly maintained. The food was not great and there aren't any options. The staff was lovely but that can't make up for the price of the property and the experience. There weren't many guests and most that were there were older folkes. This isn't a hotel for a young couple. The rooms were spacious but the amenities were old, some weren't even working. We travelled from very far and we're incredibly excited but sorely disappointed.

Our travels to Ocho Rios was our 2nd annual trip to Jamaica and our 2nd visit to a Couple brand resort. We fell in love with the Couples brand with our first trip to Couples Negril in Nov 2023. I can’t say enough good things about the Couples Tower Isle. The staff was incredible and treated us just like family. Special shout outs to Juwana who served us at Bayside on Monday Lobster night, our swim up bartender Latoya, Ronaldhino and Jada our pool entertainment directors, Asanya our server at the Verandah each night we ate there, Omar at the Coffee bar, Shuneece who served us at 8 Rivers restaurant and the Coffee bar. We stayed in room 3314 which was a perfect view of the island with a very private veranda. The resort was a great visit, but in comparison to Couples Negril there is no long stretch of beach to go for long walks. Couples Tower Isle beach is very short (tops about 1/4 mile long) but is very private. The food was fantastic especially Lobster night and the entertainment was very good. Highly recommend staying at CTI.

Our stay at Couples Tower Isle was a mixed bag. While the staff were incredibly friendly and went above and beyond to provide service, the property itself showed its age and could benefit from some upgrades. Pros: * Friendly Staff: The staff was great. They were consistently helpful and accommodating. * Good Dining Options: The Verandah, Bayside, and Eight Rivers restaurants offered enjoyable dining experiences with dress codes. The Jamaican food night on Wednesday was good. * Java Cafe: Provided excellent coffee. * Entertainment: Good events/shows nightly. Cons: * Outdated Property: The property feels dated. Issues like missing floor panels in the elevator and inadequate A/C in the room was noticeable. * Beach Amenities: Limited beach chairs and no umbrellas were a drawback. * Restaurant Issues: * Patio Restaurant: Initial food presentation the night we arrive was unappealing. This got better as the week progressed. * Pool Grill: Food was ok. Tables need maintenance and cleaning. * Breakfast: Buffet was good but there always seemed to be a line at the egg station. Lack of alternative egg options. *Mixed drinks: The mixed drinks were just not good to me. I stuck to beer and wine. * Poor Signage: Navigating the property was challenging due to a lack of clear signage on the first day. They should provide a map at check-in. * Scuba Diving: Inconvenient setup with no dedicated dive shop. The dive boat is loaded from the beach and you carry everything (including your tank) out to the boat so don’t have anything with you that you don’t want to get wet. The flag on the dock is not an indicator of if they are going to go out. Make sure you stop by the equipment location before 8:30a to see if they are going. * Parakeet and Conure cage: Seems pretty but not sure why they need it. The cages and wood platforms the birds sit on need maintenance. * Excursions: * Dunns River Falls: Hotel excursions were overpriced and limited. Provided minimal time at property. Consider booking independently for more flexibility. Hotel cost was $60pp with group or $80pp for 2hrs to 2-1/2hrs. About 10 mins from hotel. Driver told us a lot about Jamaica in those 10 mins. * Martha Brae River: Expensive and included a long drive. Bamboo river rafting was good. Bring your own mosquito spray. They sell it for $16 a bottle on location. Hotel price is $120pp for about 5hrs which includes a 90 min drive each way. Driver didn’t talk or tell us anything about Jamaica either way. Overall: Despite some shortcomings, we enjoyed our stay. Meeting other guests who had returned multiple times speaks to the hotel's loyal following. Tips for Future Guests: * Book excursions independently: Explore options like Viator for more affordable and flexible Dunns River Falls tours. * Pack accordingly: Bring water shoes for the falls. Consider a waterproof phone case or GoPro on small handle for excursions. * Plan ahead: Make reservations for popular restaurants the day you arrive or next day at the latest.

Nostalgic 1950s vibe combined with amazing staff and food result in the Couples Tower Isle out-performing other, more modern hotels on the island. Location is perfect. Lots of water sports and activities that are complimentary. Staff are incredibly friendly. The nature walk in the morning is a must if you want to get close to hummingbirds! Only downside is the hard sell of the spa with staff prowling around the pool each day - not necessary at a class resort like this!