Submit a Canadian passenger rights question or concern

If you have a question or concern about your Canadian passenger rights, complete this form.

Once your question has been sent, you will receive an email confirmation. This email will not include a copy of your question or concern. If you need a copy for your records, we encourage you to take a screenshot or a photo on your mobile device before clicking Submit.

 This is not a form to submit an APPR compensation claim. To submit a claim, please use the Canadian passenger rights claim form.

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Thank you for contacting us with your APPR concern. Your form has been received. One of our agents will respond within 30 days.
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If your concern is not related to APPR, contact us here

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Flight information

Enter flight information for the flight in your itinerary that was affected by the issue for your question or concern.

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