Moon Palace The Grand Cancun
Cancun 5.0
Overview
Moon Palace The Grand Cancun is the newest addition to the Palace family. Moon Palace The Grand Cancun presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa.
Stay at 1, Play at 5 - Guests of Moon Palace the Grand Cancun have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace.
Transportation to sister properties not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1316
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Mini fridge
- Patio
- Pillow menu
- Seating area
- Smoke-free
- Chi Bath Amenities
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
- 1 king bed, or 2 double beds
- Garden view or Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Mini fridge
- Patio
- Pillow menu
- Seating area
- Smoke-free
- Chi Bath Amenities
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
- 1 king bed, and 2 double beds
- Garden or Resort View
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden or Resort View
- Minimum 1 adult, maximum 5 adults
- Maximum 5 children
- No more than 6 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Seating area
- Smoke-free
- Chi Bath Amenities
- Kids amenities including: Xbox, mini-bar with chocolate milkshakes, juice and soda, slippers and robes.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Playroom
Fantastic kids club for Children ages 4-12, games, activities, video games, dinner for children etc.
Wired: Teens arcade
- Children ages: 0 to 17
Type | Amenities | |
---|---|---|
Adult Pool bar | Bar, Pool bar | Open air |
Tapas & Wine bar | Bar, Wine/martini bar | Food options available |
Beach Club | Bar, Beach bar | Open air |
Lobby Bar | Bar, Lobby bar | |
Swim up bar Caribbean | Bar, Swim-up bar | Open air |
Swim up bar Peruvian | Bar, Swim-up bar | Open air |
Wet Bar Grand Terrace | Bar, Swim-up bar | Open air |
Lounge bar Caribbean Terrace | Bar, Lounge | |
Sports Bar and Bowling alley | Bar, Sports bar | Dance floor |
Disco | Nightclub | Dance floor |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
- Throughout the property
Internet
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Grand Buffet | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
Cuzco | À la carte, Buffet | International | Breakfast, Dinner, Lunch | Dress code, This restaurant provides both buffet and à la carte dining |
Cielito Lindo | À la carte, Buffet | Mexican | Breakfast, Dinner, Lunch | Dress code, Reservations required, This restaurant provides both buffet and à la carte dining |
Caribbean Restaurant | À la carte, Buffet | Caribbean | Breakfast, Dinner, Lunch | Dress code, This restaurant provides both buffet and à la carte dining |
Jade | À la carte | Asian | Dinner | Dress code, Reservations required |
Le Chateau | À la carte | French | Dinner | Dress code, Not included with all-inclusive plan, Reservations required |
Tavola | À la carte | Italian | Dinner | Dress code |
Habibi | À la carte | International | Breakfast, Dinner | Dress code |
JC Steakhouse | American | Dinner | Dress code, Reservations required | |
Los Tacos | À la carte | Mexican | Dinner, Lunch | Dress code |
Snack Selva | Snack bar | Caribbean, International | Snacks | |
Boulangerie | Snack bar | International | Snacks |
- Rooms: 1316
- Floors: 3
- Built in: 2016
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Adults only pools: 1
- Kids pools: 1
- Outdoor pools: 7
- Cabanas: Included
- Lazy river: Included
- Water slides: Included
- Waterpark: Included
- Wave pools: Included
Pool availability is subject to seasonality.
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Watersports centre: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Tour excursions: on site ($)
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Tour desk available ($)
- Valet parking
- Wedding facilities available ($)
Lobby Bar
Beach
Pool
Pool
Water park
Fitness Centre
Spa
Habibi Restaurant
Jade Restaurant
JC Steakhouse
Unique
Location
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 5.0
-
Location 4.5
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Amazing experience and can’t wait to return with our family of 6!
Aimee R (Paradise, Canada) on May 09, 2024
From the moment we checked in the stay was amazing. Our family of six (4 children ages 7,11,13,18) all had an amazing experience. There was truly something for everyone! A few things stand out to us - food, atmosphere, and the play centre at the water park. All the restaurants were great but Juan at Le Chateau (French restaurant) was outstanding and made our ‘date night’ so much better. The atmosphere and ambience at the grand is stellar and everyone was very friendly and helpful. Lastly, the play centre staff were all fantastic with our 7 year old. They remembered him each day by name and last going off our son didn’t want to leave. The young ladies there are all great at what they do! Nightlife was not as lively as other resorts we have been too however, our trip was a family event. We did enjoy the family karaoke hours (6-9 pm) and the bar staff were really great! Overall, if you are thinking about going to this resort, do it. You will have the best experience!
A grand stay
Cheeser08 (Lubbock, Texas) on May 07, 2024
This was our second time to stay at the grand & it did not disappoint. From having our concierge Enrique set most of the things up before we arrived, to the butlers, Jorge & fernando giving us the best service possible, it was marvelous. We were in the 3 bedroom villa. Private pool and hot tub with multiple chaise loungers and seats. Beautiful views of the beach. Stayed very cool in the room after long days of drinking or golfing . Plenty of hot water and comfy beds and pillows. Multiple pool and dining options. So many we could not visit them all. Pool attendant Anabel made sure our drinks stayed full. Can’t say enof about the friendly people, and top notch service. Will go again 100%.
Vacation Offers
-
Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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