Overview
Sunscape Sabor Cozumel Resort and Spa the perfect Cozumel Vacation spot for a quiet getaway. Be welcomed, at family oriented, all inclusive where everyone will find a place that suits them perfectly. It's the unlimited fun.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
218
Inclusions
- Round-trip airport transfers
- Unlimited-Fun®
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- 2 double beds
- Ocean view
- No more than 4 guests in the room
- 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
Amenities
Pool
Pool
Coconut Beach Bar
Lobby Seating Area
Da Mario
Bluewater Grill
El Patio
Portofino
Sunscape Spa by Pevonia
Sunscape Spa by Pevonia
Sunscape Spa by Pevonia
Kids Club
Teen Zone
Location
Reviews
Unfulfilled Promises: A Blunt Review of Sunscape at Cozumel
Antonio M (Sterling Heights, Michigan) on May 06, 2024
Despite having stayed in numerous hotels for business purposes, my recent experience at this hotel has left much to be desired. Particularly when compared to its larger counterparts such as Dreams and Secrets, the overall value proposition here falls short. Here are some key areas of concern: Restaurant Service: Regrettably, the restaurant service here ranks among the worst I've encountered. Despite extensive travel, I've never experienced such lackadaisical attitudes towards customer satisfaction. Several factors contribute to this dismal experience: There is a notable lack of urgency among the staff. Seating capacity is consistently overextended, resulting in lengthy wait times. Even with a concise menu, no efforts are made to streamline the ordering process and minimize delays. A significant portion of the staff demonstrates rudeness and apathy towards guest satisfaction, which directly contradicts the "unlimited experience" promised. Check-in Experience: Upon arrival, I encountered an unsettling interaction with a staff member. Despite presenting my official driver's license, I was met with abrupt questioning about alternative identification. This insistence on a secondary form of ID, seemingly based on my appearance and language spoken, was not only offensive but also indicative of a need for improved sensitivity and professionalism. However, there were a few positive aspects worth mentioning: The kids club exceeded expectations, with dedicated and respectful team members providing an enjoyable experience for all. Housekeeping staff maintained high standards of cleanliness, ensuring our room was immaculate regardless of our departure time. Resolution: Following our feedback on the subpar restaurant experience, the Restaurant Manager made efforts to rectify the situation by arranging daily reservations. While this improved our dinner experience, other meal times and the bar service continued to disappoint. Despite our reluctance to continually address these issues, the overall meal experience remained inconsistent. In conclusion, I regret to say that I will not be returning to this hotel and cannot recommend it, particularly to those accustomed to the standards set by Dreams and Secrets. The disparity between the high price tag and the quality of service renders this establishment an unsatisfactory choice. I sincerely hope that the management and staff take these criticisms constructively and implement meaningful improvements for the benefit of future guests.
room for improvement
alex m on May 04, 2024
did not like my stay. the pool chairs are made of metal an many people got hurt from bumping into them. the pool was not cleaned often. the room fridge was never refilled. its a mediocre resort at best
Vacation Offers
-
Enjoy the world-class amenities and unsurpassed personal service that the resorts offer as part of the Endless Privileges®, Unlimited-Luxury® and Unlimited-Fun® offerings.
Punta Cana, Cancun, Montego Bay, Riviera Maya, St. Martin – St. Maarten, Cozumel, Huatulco, Puerto Vallarta, Liberia, Los Cabos, Curaçao, Ixtapa
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
