TripAdvisor Traveler Rating

Paid up for the Sun Club to be in building 8 with an Ocean View. After 2 plus hours to check in we were told the A/C wasn’t working so we were put in Building 7 room 7115. No A/C, no hot water, towels were old. Dirty inside. Tried to change our room and they said they had nothing for us. Left the next morning without them giving my card a refund. After 25 mins and the staff kept telling me to hold on I wanted to wash my hands of Sunscape. The food and drinks were meh… on a positive note the beach, pools and staff were nice.

This is our second time here. Absolutely love it. Incredible beach, amazing staff and service. Food and drinks excellent, Gorgeous views from room, beds were great. Entertainment staff were fantastic , Lots to do. It is a little outdated could use a refresh, such as new beach chairs and towels, gym was adequate needs new equipment and they are understaffed andthe staff they have work double jobs

The resort is beautiful, staff are friendly and attentive. The food was 10/10, drinks 7/10. Definitely recommend!

If you are looking for a romantic, peaceful and beautiful place to ho look no further- Sunscape is your best destination. The beach, the hotel and the whole resort is very clean and neat. The staff is friendly, kind and helpful. There are restaurants, bars, gym n spa. There’s entertainment going on every day. Nights are quiet after 10 PM.

We visited this all-inclusive resort with four other couples for a week long dive vacation. Unfortunately collectively the experience was far less than our expectations with a host of problems specifically with facilities management. The problems included, but was not limited to the following: Non functioning air conditioning; roof flooding; television’s inoperable; toilet back ups; no hand towels; towels in poor used condition; mini bar not stocked; room door opening and close sticking. In addition, the “ocean-view” in the 4-level building S/E side is greatly misleading and the nightly music from the facility next door was excessive. There were many other complaints which were not addressed until the following day as the staff played musical chairs moving people from room to available room (after 6pm the following day). The staff members were well meaning and did what they could to make patrons feel welcomed. However, supervision seemed short tempered and taxed with an overwhelming amount of complaints. Food: was great: Food Staff was great Alcohol: was weak with low quality: Bartenders were friendly. Bottom Line: the resort was not representative of a Luxury Hyatt line. Very disappointing - Will Not Revisit!