TripAdvisor Traveler Rating

My Aria stay was one of the worst experiences at a hotel. One fiasco after another no apologies or offers of compensation. At check-in, we hauled our luggage to an occupied room! We could open the door with the key, but the security latch was on. Went back to the front desk. The staff gives no apologies or offers. We requested a room upgrade and got a $60 food and beverage credit. Then we noticed the MGM app did not connect our reservation. You cannot charge the room or use FB credits. It took 4 trips to the front desk and 3 visits to the MGM Rewards desk to get resolved. Then FB credits were not applied to room charges. It took 3 phone calls to resolve. We found out that 3 hours before checkout we had $30 FB credit left. Went to eat downstairs. Guess what FB credit was not applied again. I called the front desk and she kept saying it was fixed and asking if we wanted to check out. It was not fixed. The TV online hotel bill read FB is still not credited. We still had an hour left before checkout time. The bathroom grout had black mold. The drapes didn't close all the way. There are more issues but I am done with this Sh&T hole of a hotel.

We had never stayed at Aria before and thought it would make a nice change. From the moment we arrived we were treated with the greatest kindness. We were upgraded to a Tower Suite, and it was just beautiful! The Tower Suite also gave us access to the VIP lounge. It was a great place to grab a snack, cold drink or a delicious coffee. Approximately 1000sqft, with a powder room at the front door, a living room, separate bedroom, and a very well appointed jetted tub/shower separate water closet with a bidet. The bed was wonderful as were the pillows, bedding and towels. All of the drapes and sheers were automatic. There is a tablet in the bedroom and the sitting room to order food, control lights etc. You can also control lights and drapery from the wall. I love the "Goodmorning" button and the "Goodnight" buttons that open drapes, turn on certain lights or close the drapes and turn off the lights respectively. There is your standard stocked for a fee bar fridge, but there is also a big fridge to put your things in. One large tv in the sitting room, one large one in the bedroom and a small one directed at the jetted tub. There was only one small thing that took the tiniest amount of shine from our room. There was hair in the shower drain. This might be our new go to when traveling to Las Vegas.

Hey there! So, I'm not usually one to write reviews, good or bad, but I just had to spill the beans on my recent Vegas escapade for the sake of my fellow adventurers. Let me tell you, Vegas has really been through some changes lately. This latest trip was like a wake-up call to how much things have shifted over time. Here's the scoop: My wife and I are Vegas regulars, usually kicking back at the Bellagio as Platinum members. But this time, we decided to switch things up and give the Aria a shot for the first time. Our ride from the airport was smooth sailing, and we were fast-tracked through the private sky suites entrance for a quick check-in. Settling into our sky suites room, I was craving a cup of joe and some water after the long haul, only to find out there were no complimentary water bottles in sight. And get this, the coffee machine had Keurig pods - one decaf and one Nabob. For a room that costs a cool $1500 per night, you'd think they could spare a couple of water bottles or even a Nespresso machine, right? As someone who loves hitting the tables, I reached out to the casino hosts multiple times before my trip for help with reservations. But despite their promises to get back to me, I never heard a peep. Feeling a bit miffed, I swung by the casino host office when I arrived. The guy there was all promises about taking care of my requests, but he never followed through on texting me his contact info like he said he would. On one afternoon while we were moving tables, the card dealer asked us if we were going to smoke our cigars there? We said, yes, thats our intention. She said there is nothing I can do about it, but i dont want my hair to smell like smoke. I could not beleive it.. she is working at a smoking table in the smoking room. WTF? All other tables were full so we stopped gambling and went to the /Talon Room at the /Cosmo. (This is a must) s. We play a minimum of $500 a hand and an other customer service fail. Now, I'm not one to demand the red carpet treatment, but when my buddy and I wired over $35k to get our game on, you'd expect a bit more help with reservations and golf bookings, right? Thank goodness for OpenTable coming to the rescue. All in all, this trip was the final straw for me with MGM resorts. For my upcoming adventures this year, I'm looking to shake things up and give Wynn and the Venetian a shot. Here's hoping they still know how to treat a guest right!

My boyfriend and I absolutely loved this hotel! From the excellent check-in customer service from Janie at the front desk to the comfortable beds, the all-day cleaning service, the exquisite pool area, and the excellent location and ambiance, the Aria is a hit!

We are at the Aria now and we won’t be back. It’s dates for sure but also just not clean, the dirt on the carpet between walls and bed and night stand is gross. The amount of dust everywhere is crazy. Upon entry there was dirty Kleenex and paper in the floor that we picked up. After cleaning the room today they took roll of toilet paper off roll and never replaced it but luckily there was one here for us. We have always stayed at Bellagio and will definitely go back there after this.