TripAdvisor Traveler Rating

I’m only giving a review because they asked me to, all I can say is never again! We booked a package deal through Ceasers and paid $1054.00 at time of booking,resort fees to be paid at the hotel, understood. By the end off the trip, which ended up being a one night stay, I was charged an additional $1289.30!! and nobody can explain. Trust me this ain’t over!

The upgraded room sounded like the was no glass on the patio, you could hear every sound outside, 10-15 min wait for the elevator which only 3 of 8 work. A/C only worked part time, room was dirty, Would not recommend staying here

Robbed 949062447 Robbed by Hotel Employees Horseshoe Las Vegas April 2024 Stayed at the Horseshoe 04/14/24-04/19/24 This Hotel hires criminals. We were the victims of Housekeeping theft! We told the front desk we did not want housekeeping during our stay. We were told to use the do not disturb sign which we did. Unfortunately our room was entered twice by housekeeping regardless of the do not disturb sign on the door. How do I know this? When we left our room, we locked the room safe, you create a pin number and use it to open the safe and then after shutting the door to lock it. The safe was opened when we were out, the door remained open because whoever opened it (housekeeping) did not know the pin number in order to shut and lock it. I found out on You Tube these safes can be opened by following a certain process, regardless of what security says. The room was entered twice by housekeeping and the safe was opened, the first time a small amount of money was taken; probably a test to see if we would report it to security or not which we did not this time because honestly we did not put two and two together until after the incident. The second time a large amount of cash was taken, but not all. I went to the front desk to ask for the manager, she did not actually come and talk to me, she told me a security person will come talk to me as she was passing by me, as if she was even concerned! The security person told me they have no cameras in the halls, but they could tell us if housekeeping used a master key to enter our room, security had to know you can open these safes by simply watching You Tube, I found this out too late! This theft was an inside job by hotel personnel!! I filled out a report and filed it with security. The security person told me they will look into it and get back to me this did not happen before we had to check out the following morning or within a day or two afterwards. FYI!!!!! if you stay at the Horseshoe Hotel, never use the safe no matter what the website says. Take your money and valuables with you! This Hotel needs to hire honest people, not crooks!!!!!!!! The Hotel followed up with a letter only to apologize for the inconvenience. They did not say they investigated the incident, basically they just pushed it under the rug with no retribution on the housekeeper who stole the money.

Great front desk service. The lady was very helpful and went through the itemized statement and made sure that all the numbers were correct/

Let down in service all the way through. We checked in for our stay late Wednesday night as the owner of the company hosting a conference for our company. The coworkers with us had difficulty since both names were misspelled. The other two did not have a room at all. They offered no solution except that we could request two roll away beds that could fit in our room. That was what we did but we had to call them to bring the extra beds instead of front desk taking care of it. The waters were constantly empty in the meeting room. The staff shut down a buffet that had plenty of food since plates were gone. We paid for that food that they were not making available for the guests.If smoke bothers you this hotel is not for you since the lobby is filled with smoke. Our suite was nice but no slippers or robes were provided. If you want water daily they only have 2 small ones the day after check in. I was also told the pool was closed and you had to go to the pool in Paris at one point.