TripAdvisor Traveler Rating

What supposed high end hotel has you order room service through Grubhub? Also, the operator is a bot that never calls you back. No wonder they have 3 stars on TripAdvisor. This operation will never make it. I won’t be back and I suggest you stay away.

Don't stay here. Greed at its worst. Not even an espresso coffee machine in the premier room. Im paying $500 per night pre booked. You would think it reasonable they would provided an espresso machine. Im surprised that im not paying for the toilet rolls They have drinks on the bar and if you pick them up off the counter for 30 seconds or more you have to pay for them. Crazy. If I could leave I would and check into another motel much cheaper and where you get the service better. Nothing but greed greed. Very poor customer service. Don't stay here.

I just returned from 3 nights for 4 of us at the Conrad. It was awful. Check-in was truly absurd. We arrived around 7.30pm to find a long queue that was not moving. As we had tickets to a show my partner queued otherwise we would all have missed it. She waited for 1hr to be seen, taking up the evening. Online check-in did not work, and people in the queue were so frustrated some were doing slow clapping to show their annoyance. We tried again at 11pm for the other room and the queue was still about 20 people with two front desk staff - one doing the premium customers. The other check in staff would also sometimes take premium customers so our queue didn’t move. Everyone waiting was furious. I finally got seen at around midnight. Check in staff didn't care about the queue. Then the twin room I booked, and was visible in the APP, was given to someone else and I was initially told that I would have to share a double with my son (having paid $350 a night). It took 15mins of argument to get the staff to begrudgingly provide another option. Other things: rooms were never cleaned properly (dirty dishes left our entire stay, beds never made), went to use the pool at 5.45pm and wasn't allowed in as it closes at 6pm, drinks vouchers aren't usable if you have under 21's with you as they are only for the main bar, and our 19 year old wasn't allowed in - no other options. Wrote to the hotel for their comment, but they just gave a pro-forma response of 'thanks for the feedback'.

Pro’s New hotel Well appointed rooms for the price Multiple pools Slightly cheaper drinks Quiet in the week (if you like that kind of thing) Quick check in ( you can use the Hilton app for this and use your phone as a key) Con’s You can feel isolated due to location Pillows uncomfortable Room wasn’t hoovered the whole week Resort fee’s $50 + tax Bars empty through the week Not many cheaper place to eat Cashless (this one thing alone is the reason I wouldn’t stay there again)

We were a group of seven people, all relatives with no children. Excellent stay. The rooms are nicely appointed, and the service top notch. We enjoyed the facilities and the location. Restaurants were good, as well as the pool and spa (loved it).