Cabin downgrade refund request
WestJet now offers automatic refunds for cabin downgrades, ensuring eligible guests receive their refund without needing to take action.
If you purchased a ticket in the Business or Premium cabin but a seat was not available in that cabin due to a flight interruption, you may be eligible for a partial refund.
One form per guest is required. Please use a unique email address for every adult on your reservation. Approved refunds will be sent to the email address provided, with options for how you can receive payment electronically.
For minors, fill in the guest information with the name on their ticket and your information as claimant.
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We are currently experiencing a technical issue that prevents guests from submitting refund requests outside of 30 days from their scheduled departure. We understand the inconvenience this may cause and are actively working to resolve the issue as soon as possible.
If it has been more than 30 days and you have not received your refund, please contact us.