Contact us
We're here to help. Get in touch by selecting from the options below or learn more about how to manage your booking with our easy to use self-serve tools.
To cancel or modify a reservation booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.
For more information regarding WestJet service updates and travel advisories please visit our guest updates page.
Our average wait time is currently longer than usual while we help guests with imminent travel. Please visit our self-serve page for available options or you can request a call back and we’ll be in touch with you on the date and time you select.
Try our online self-serve tools and skip the wait
Manage your booking and find answers to our most frequently asked questions
Explore common topics
Still have an unanswered question?
We're here to help. Please have the following information ready when you call us:
- Your reservation code
- Your WestJet Rewards ID (if you have one)
- The full name of the guest(s) travelling
New or existing bookings and general inquiries:
Please be advised: when making new bookings by phone, some fare bundles will be subject to a service fee.
WestJet Vacations bookings:
Missing or damaged bags:
Toll-free from North America
Request a callback
Schedule a call back at a time convenient for you.
General inquiries
Hours of operation:
24 hours/day, 7 days/week
Please note: General inquires agents can assist with calls related to flight bookings only. When making new bookings by phone, some fare bundles are subject to a service fee.
For support with Missing or damaged bags please give us a call at 1-866-666-6224 in Canada or 1-403-444-2581 outside Canada (additional charges and restrictions may apply.)
Vacation inquiries
Hours of operation:
6 a.m. to 10 p.m. mountain time 7 days/week
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Services for guests with special needs
TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:
- Dial 711.
- After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
- The operator will dial the number for you and will let you know as soon as someone answers the call.
- You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
- Email: disabilityassistance@westjet.com