Find answers fast and skip the wait

Planning travel, managing your trip, or preparing to fly, we’ve grouped our most helpful topics all in one place. 

TRAVEL HELP & SUPPORT

Contact us by phone

We’re here to help

New or existing bookings and general inquiries:

Telephone

Toll-free from North America

1-888-937-8538

Hours of operation:
24 hours/day, 7 days/week

Please be advised: when making new bookings by phone, some fare bundles will be subject to a service fee. 

WestJet Vacations bookings:

Telephone

Toll-free from North America

1-877-737-7001

Hours of operation:
6 a.m. to 10 p.m. MT 7 days/week

Missing or damaged bags:

Telephone

Toll-free from North America

1-866-666-6224

Telephone

Outside of North America

1-403-444-2581

(additional charges and restrictions may apply)

Calling from outside Canada?
More phone numbers

Additional phone numbers

Phone services for guests with special needs

TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:

  1. Dial 711.
  2. After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
  3. The operator will dial the number for you and will let you know as soon as someone answers the call.
  4. You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.

Guests with disabilities experiencing difficulties accessing WestJet.com:

Helpful links