Deaf or partial hearing
We're dedicated to ensuring your WestJet flight is as smooth and enjoyable as possible.
Reservations
We make every effort to assist guests who are deaf or have partial hearing. We offer TTY phone service 24 hours a day, seven days a week.
TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:
- Dial 711.
- After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
- The operator will dial the number for you and will let you know as soon as someone answers the call.
- You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
- Email: disabilityassistance@westjet.com
Seating
- You may discuss your seating needs with an agent, or if you notify us of your requirement a minimum of 48 hours before your flight departure, and do not select a seat, our system will automatically provide a seating accommodation at no charge to an available seat that is appropriate for your needs as outlined below. We will make every reasonable effort for requests made within 48 hours before flight departure.
| Aircraft | Seating recommendation |
|---|---|
Rows 7-10 |
|
Rows 6-11 |
|
Rows 7-11 |
|
| Boeing 787-9 Dreamliner | Rows 15-23 and rows 28 to 38 Note: guests cannot be seated in row 26 ABC/HJK |
Service on board the aircraft
- Our cabin crew members will:
- provide you with an individualized safety briefing before flight departure.
- advise you of all information provided to other guests in a timely manner. This may include information when the flight will take-off or land, general announcements or meal and beverage service.
- assist you with accessing the entertainment content onboard