Overview
One of the most spectacular resorts on Cozumel Island, offering 342 elegant and spacious deluxe rooms with private balconies, many with breathtaking ocean views.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
4 p.m.
Check out
12 p.m.
Rooms
342
Inclusions
- Daily activities
- Round-trip airport transfers
- Snorkelling tour
- Intro to scuba lesson in pool
- Nightly shows performed at the open-air theater
- All gratuities
- Kids club (ages 5 – 12)
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden or Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden or Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- A/C
- Alarm clock
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- A/C
- Alarm clock
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
Amenities
Pool
Beach
Resturant
Room
Aerial view
Location
Reviews
TripAdvisor Traveler Rating
Dissappointing
Greg M on Dec 10, 2024
I can say that the facilities were clean and kept that way. Staff could be seen cleaning constantly. I can say that the beds were extremely comfortable. However, I can also say a moron designed the bathroom - the long (double sink-sized) counter had ONE sink on the far right, and that was all the way down the counter from the hand soap dispenser on the far left. The shower controls were unnatural - the volume of water affected the temperature, and testing the water without standing inside the shower was problematic - again, poor design. The room had but two accessible power receptacles, but otherwise was well appointed. Our biggest problem was the lack of maintenance. The elevator to the lobby (the only apparent access to/from the grounds other than two flights of broad exterior stairs) was out of service for the entire week, and others told us it hadn't worked for weeks. Other elevators to the rooms were also out of service, and the only working elevator in Building #2 had a capacity of 4 comfortably, and 6 in a tight squeeze. The food was disappointing for a resort of this reputation, with the Veranda buffet being the most popular, as reservations to the dining restaurants were problematic with snafu's. The service staff was wonderful - the best part of the resort. Always accommodating, always with a smile. The pools were expectedly cool to cold, as this was December, but the two "hot tubs" had no heating elements, nor any water jets. No guest used them for the entire week we were there. Overall, this was a 3-star resort, masquerading as a 5-star.
Has potential
drdeb2024 (Cozumel, Mexico) on Dec 05, 2024
The front sign is not fixed. Overall, it is an average hotel. Maintenance is awful the place is run down and this is obvious. They do work hard at keeping the grounds clean. We had a room leak for 3 days - maintenance came 4 times before they would change our room. UNACCEPTABLE.
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