TripAdvisor Traveler Rating

We had the loveliest ever stay in this super hotel. From the staff members in special Alejandro from the snack bar at the swiminpool servint us lovely drinks all the time,Juan and Luis with the good activi...ties like aquagym,raffles,shows,bingo. The director,Cheff,the mànager of the food and drinks giving us a huge variety of vegetarian opcions in the buffet and temàtic restaurants. We went to this hotel to celebrate my sons birthday and my mums. We reccommed it to everybody that wants to enjoy plenty their holidays. We were very sad to leave but we are sure we will go back next year or before. Cozumel is a màgic island very well connecten with the Main and to everywhere. I can not stop saying good thing about this excel·lent hotel.For us it had been one of the best.. There is nature surronding and lovely paceful iguanas walking and looking at you . Very clean,confortable rooms and magnificènt food and drinks. Another good comentary for the waiter at the cafè very friendly. We will suggets this hotel to everybody we know. I forgot to mention ...it was mothers day on the 10 may so they gave to all the mothers a nice red rose!!!!

Resort is nice, a bit outdated but nice, especially its location. Beach access and pools are nice. Food is not good, AC never worked, too humid and hot to get a restful night sleep. No perks of being a "me...mber"!

I think the food was average like most all inclusive resorts are. The drinks were also average like most resorts even the high end ones! The hotel location and staff was amazing! Beds were a bit uncomforta...ble/hard. Need some upgrades! Overall experience was good and would definitely come back!

We are Royal Vacation members who came here after staying in Cancun (which was wonderful). There is almost nothing redeeming about this resort. The staff is friendly and that’s about it. The first two days... we had no air conditioning and repeatedly contacted the front desk. They would send someone from maintenance and they would tell us it was fixed. Room never got below 26 Celsius. On day 3 they moved us to another room. It’s a bit better but still 24 Celsius. Food is mediocre at best. I think the worst part of this location is they have no respect for members as moments after we arrived, before we even got to a bathroom they insisted on booking an appointment to upsell us, I refused and they were immediately rude. The elevator from the lobby down to the resort is broken ( making it impossible for anyone who can’t navigate very steep stairs to get down). The bathrooms by the amphitheater are out of service with the nearest restrooms being in the lobby. We will never come back here.

As a first time out of the country vacationer, Grand Park Royal Cozumel far exceeded my expectations!!!!