Overview
Explore tropical gardens, view abundant wildlife or cruise in a canal boat at this full service oceanfront oasis on the Kohala Coast. Go to play, relax, rejuvenate or discover something new. From the 175 ft twisting waterslide to the 12th hole of the Beach Course, this resort is a destination within itself.
Resort fees include
- Internet access in room.
- Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower.
- Unlimited DVD Movie Rentals (2 at a time, in your specified tower).
- Local, toll-free, and credit card calls with no access fee.
- Discount on beach toys at the Saltwater Lagoon.
- Classes in the Kohala Spa, Subject to Availability.
- Discount on Hawaii Nautical Sailing on the Spirit of Aloha Catamaran from Anaeho’omalu Bay.
- Complimentary photo keepsake by Storibox.
- *Daily Resort Charge and inclusions are subject to change without notice and restrictions may apply.
Check in
4 p.m.
Check out
11 a.m.
Rooms
647
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Resort view
- Palace tower
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Climate control
- Lanai
- Seating area
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request, $)
- Safe
- TV
- Turn-down service ($)
Amenities
Pool and ocean
Main lobby
Nui Italian
Kona Tap Room
Kona pool
Lagoon Grill
Dining room
Kona pool rope bridge
Kamuela Provision Company
Lagoon at sunset
Pool at sunset
Lobby
Location
Reviews
TripAdvisor Traveler Rating
Don’t Stay Here
Inga H on Jun 08, 2025
If I could give it ZERO STARS I would. Where to start...Before arriving, we left two voicemails and an email with the wedding coordinator to attempt to have our ceremony on site, she never replied. So we... got married off the property and spent our thousands of dollars elsewhere. We called Hilton and were told on the phone we could get the inclusive package when we arrived, then once we arrived we were told sorry, no can do. So mainly ate off property, spending our money elsewhere. Let's talk about the deferred maintenance! Hilton is not putting the money back into this property and it shows. The air conditioning in the breakfast buffet area was broken and had been for 2-3 weeks. It was miserably hot in there. A group of guests got stuck in an elevator, the doors would not open for about 30 minutes. Scary! The same group got stuck on the tram when it broke down the same day. The trams are the worst part. They trams barely ever work. There's a boat, sometimes, but it only sort of worked one day, kind of. One car on the tram's air conditioning has not worked since last year. It's a very long walk dragging suitcases to the two towers, especially when one of you is disabled with a blown out knee and the other is recovering from a broken foot. At least we weren't in the furthest most expensive tower. The second day, we needed new towels and were told they were out on our floor. The phone in the room only worked on speaker, sort of. We were getting married on a day only one tram was working. We called and requested a ride from security since we would be in wedding attire with difficulty walking. They said sure, no problem, we'll knock when it's time. As the time to leave came and went with no knock, we called and were told something had come up, no ride, no call, no apology. Limped down to the tram only to find it would be more than 20 more minutes until it arrived, because only one was working and the boat wasn't working either. We all worked up a lovely sweat in our dress clothes with our professionally styled hair and makeup, dripping as we tried to shorten the time we lost waiting for the no show ride and tram, so we wouldn't miss our prepaid ceremony and photographer. It's only day four. If we could afford to change resorts, we would. The Hilton needs to spend some money to upgrade the trams or add a people walker in the hallways. They need to fix the air conditioning in the breakfast area. They need to make sure their elevator doors open and close consistently. They need a new manager who actually cares that people are shelling out hundreds of dollars nightly to stay there and one who follows through on concerns. The only thing good about this place is the support staff who work hard and give their all with pride to provide the best experience they can! (Wait staff, valets and house keeping rocked it!) There are other places to stay! Don't stay here!!! UPDATE 6/7: now our key doesn't work and the tram lights are flashing green/yellow/green/yellow. That means the train is not aligned properly. (My husband worked for the railroad for 30+ years.) We're scheduled to stay until 6/10. Two more nights. We won't be spending any more money here unless we have no other options.
Nice resort, exceptional staff
Carrie R on Jun 02, 2025
The resort was very nice and clean. The staff was very helpful. We left a camera on the tram and it was turned in and they were so kind and gracious to get it back to us, even after we had checked out. The... highlight of our whole trip was eating at Nui and our server was outstanding. I wish we had caught her name, but we so appreciated her! Cannot say enough good about this resort and its staff. ??
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