Barceló Maya Colonial reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.4
  • Location 4.4
  • Rooms 4.0
  • Service 4.1
  • Value 4.1

11512 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing family vacation

Patricia N on May 10, 2025

We just returned from the Barcelo and had an amazing trip. We have been to this resort 7x prior to this most recent vacation and this trip was hands down the best vacation! We generally stay at the Colonia...l due to the location but have friends who prefer both the Maya beach and the Palace based on their vacation syles. The room and grounds were so clean and well taken care of. Service staff was very kind and helpful. Food was fantastic and flavorful! Elizabeth Medina at the Topical buffet was so helpful and made sure our dining experience was great. Its easy to see that the resort is stepping up their game and making positive changes that will keep us coming back for years. Our kids were in the Barcy kids club off and on all week and had the best time with Lulu and Suzie. They did all kinds of activities, crafts, and got their faces painted a couple of times. We really love how well they cared for our kids and how our kids bonded with them! We highly recommend the resort and kids club!

TripAdvisor users rated this property 4 out of 5

Love the activities for kids

Elizabeth F on May 08, 2025

The best part are the kid's pool, my son loved it. It's very safe and has lots of slides. And also the barcys club at Colonial resort,Sarahi,Susana and Lulu are awesome. They made different crafts with my ...son, they were patient and above all, although sometimes he was the only child, they never seemed apathetic, quite the opposite It would be better if there was a seafood restaurant near the beach.

TripAdvisor users rated this property 3 out of 5

Mediocre

Chantal S on May 07, 2025

Stayed at the Colonial for a week and would not go back. I will start with the PROS: - You can scuba dive with Turtles right outside the Palace beach - The kids loved the kids pool and slides - Pool was b...ig and lots of chairs - The beach was beautiful minus the wind and seaweed that developed later on in the week but that's out of anyone's control - Being able to access the other Barcelo resorts was nice... the Caribe buffet was very accommodating and the service there was way better and I liked the overall vibe/decor more than the Colonial - Nightly entertainment was great CONS: - Captive dolphins in a pool tinier than the guest pools - why is this even still a thing? Shame on Barcelo and anyone who pays to support this exploitation - Booking reservations for the restaurants was a hassle and they would never put our party of 10 people together, it always had to be 2 tables... yet at the Caribe they would? - Overall service was sub par - We woke up every morning to what looked like rat poop on our patio and our shower head barely disbursed water it seemed to have a build up of calcium on it - The bowling alley Strikers was overpriced and the attendant working seemed like she would rather be on her phone than assist me. My daughter won the jackpot on one of the arcade machines and then it errored immediately and getting the attendant to help me was painful, and even when she did, she gave us like 10 tickets out of the 340 we were supposed to have won - No snack bar or food available from 10pm-7am at the Colonial There's better resorts out there for the amount of money we spent

TripAdvisor users rated this property 5 out of 5

Barcelo is fabulouso!!

Chelsea B (Pueblo, Colorado) on May 06, 2025

This is our 3rd trip in a little over a year and each trip gets even better! Staff are friendly, food is great and the grounds are very neatly kept. It truly is a great family resort. The grounds keepers w...ork very hard to keep the place looking beautiful everyday! We love Sara from the Barcy club along with Susy, Lulu, and Zay. Giovanni also was great for morning stretching and pool workouts. Can’t wait until our next trip!!

TripAdvisor users rated this property 5 out of 5

Awesome stay! 5 stars and beyond expectations.

Jessica S on May 06, 2025

The best family friendly resort in Riviera Maya. Will definitely recommend specifically Azucena Herrera was so kind and welcoming with drinks at the pool also Guadalupa en someone that help me at the lobby... bar with a name I can't pronounce with H so so kind ans friendly. Love the atmosphere and sooo much space to lay around and activities. Also 6 different holtels with in that you can roam and catch some activities.

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