TripAdvisor Traveler Rating

Ignore the moaners on here,yes it could do with refresh but it seems one is on the way.The staff are great and so happy especially "shut up Mathew " ( private joke with one of the girls.) the food is good and plenty full The hotel is full of laughter so don't hold back just go!!

The hotel is in a fabulous location, right next to the beach on the platinum coast. The hotel is tired but is closing in the new year for renovations . The hotel staff and management were very helpful especially Michaela who helped us with an issue that we had. I would imagine that after the renovation it will be well worth visiting again.

Absolutely awful , we fortunately only had 3 nights there, drink from a can of banks , coke from a martini plastic glass (all glasses daytime if any available Dirty), refused to eat there (apart from 1st night) had cheese and biscuits. Elegant: Marriott should have reduced the cost if not paid me for staying there .. We was very fortunate to stay at beach view down the road 7 days previously and , put this place to shame. It’s a disgrace, I do feel sorry for the staff who were generally ok Change your booking now and don’t waste your money. Trying to find a positives Hotel reception staff were good Room was ok apart from a leaking bathroom roof. That’s it . I do feel sorry sorry for the manager he’s battling against a tsunami Although we was aware of the revamp coming up I didn’t expect it to be like a holiday camp The owners should of advertised accordingly and or reduced costs Such a shame Spend it on beach view and go to the restaurants like qp, Paul Owen’s , tides , cliff etc

We had a fabulous time celebrating my 40th birthday , Everyone was very helpful and friendly, the sea is magic + the sunset etc , i was especially happy the watersports were included, the water skiing was fantastic, say no more Thank you to all at Cystal Cove for making our time Special , we understand the hotel is closing soon for some refurbishment, and look forward to see the result :)) David and Michelle

This hotel is more than tired it is exhausted. They ran out of Prosecco 4days ago and it hasn't been replaced. The rooms and bathrooms are in need of urgent attention. Room service is poor. The food is passable and staff are polite and accommodation but rearly are request actioned. Beach ambassador service was nil till I complained. Not worth the money. The main dining room is nothing like the on line pictures a d all dining is infested with birds.