TripAdvisor Traveler Rating

Entirely frustrating and disheartening experience. My husband and I booked a celebratory weekend with the gold experience at the Banff Springs. Understand it was a last minute trip and booked around 4pm as... we got very good news that day and wanted to celebrate. Unfortunately the hotel was unable to adapt to a same day booking. They had no rooms available, nor available in the upgraded category through Amex fine hotels and resorts. For the incredibly high price, why allow it to be booked? We couldn’t get a room for 2 hours from arrival around 6, keeping in mind booking through Amex aims a noon check in. Not only that, the staff were incredibly flippant and honestly quite rude for a “gold” experience. They offered for us to sit in the lounge, but sorry, not pet friendly. We waited in the car. Our belongings however were left on a bell cart in an open hallway where multiple people walked by and had access to. I hoped for a wow-worthy experience at one of the most iconic hotels in Canada, but so far we’ve had a significantly better experience at the Moxy in town.

Highly recommend! We enjoyed big tea and the infamous “rumble gin” drink at the Rumble Bar-even purchased a bottle to take home! The massage at the spa by MJ was the highlight of my trip - followed by a ...relaxing afternoon at the spa amenities! Showered and dressed for the evening in the spa before riding the gondola for romantic dinner at Skyline Bistro.

This hotel looks like a castle from a Harry Potter movie. Steeped in history, it’s in the centre of a national park with fantastic views down the valley and mountains surrounding. The gold lounge was gre...at with really good food offerings at breakfast and early evening canapés. The rooms are small, like European big city small but the view is great and you are paying to be in the location not the quality or space of the room.

We stayed as a couple with a large work group. I mean it doesn't get any better than this. What a beautiful resort. What beautiful views. The staff were wonderful, helpful and kind. The food and coffee was... great. Our room was spacious and while the bathroom was a bit small, it's to be expected once you learn the history of the hotel. We were able to walk in and out of town easily - even after days of hiking/adventure. We can't wait to be back!

While in Banff, paid a visit to the Banff Springs hotel and we were glad we did. This hotel was extremely inviting, even for non-guests. There is parking on the road just outside the hotel. Then a sho...rt walk to the front entrance. The hotel has great decor and an awesome view of the Canadian Rockies in the back of the hotel. There are shops and places to eat (for light snacks or full dining). This hotel is worth the visit.