Overview
Vacation like a Star ™ at the famed Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
648
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Seating area
- Upgraded amenities
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
- 1 king bed, or 2 queen beds
- Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Pool view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Seating area
- Upgraded amenities
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
- 1 king bed, or 2 queen beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Seating area
- Upgraded amenities
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Star Class amenities include;
- Personalized Agent service for exceptional continuous assistance.
- Beach Agent services and assistance from sunrise to sunset.
- Instant messaging services with your Personal Agent.
- Priority reservations at specialty restaurants.
- Personalized and seamless check in and check out at the lounge.
- One hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*.
- Access a variety of spa services at a preferential price of 20% off.
- Preferential room locations with the best views.
- Welcome bottle of sparkling wine on the house uncorked by your Personal Agent.
- Complimentary in-suite bottle of wine and a basket of fruits upon arrival.
- In-suite selection of fine liquors.
- Enhanced minibar restocked daily.
- In-suite coffee machine with specialty coffee pods.
- Premium set of bathroom amenities.
- Curated selection of top tier spirits.
- Endless lounge indulgence: A variety of snacks, appetizers, and sweet treats.
- Access to the private Star Class™ Lounge, a haven of elegance.
- Distinctive wrist bracelet for recognition and privileges.
- Exclusive private pool for Star Class™ guests*.
- Exclusive beach area with bar-to-sun lounger waiter assistance.
*Availability dependent on the resort
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
- 1 king bed, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- Bathrobes
- Slippers
- TV
- Your Soundtrack™, program to pick your theme music for your stay in paradise
- PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Amenities
Pool
Pool
Pool
So Cal Gourmet Emporium
La Cocina Mexican Cuisine
Fuel Coffee
Overtime Sports Bar
Twist
Location
Reviews
TripAdvisor Traveler Rating
Fantastic family holiday
Murraymcalli (Liverpool, United Kingdom) on Apr 20, 2025
There were 12 of us in total in the group the rooms had some wear and tear but nothing that impacted our stay. The rooms were cleaned daily and fridges restocked we were very happy with the service. We h...ad 5 rooms in total and we were able to book multiple tables in the restaurants at the same time and were able to eat together most evenings very easy to organise. We did not do star class as didn't see what you gained from doing so and glad we didn't do it. We were able to dine at the exclusive restaurants anyway for a small fee and booking the restaurants we simple to do. The pool and beach staff kept us watered and we were well looked after and didn't feel pushed for tips in any way although we did tip often. We did not struggle for sunbeds as I was an early riser I quickly realised people were reserving beds early and as I was awake early I did reserve beds early as others were doing so. A message did go out to say not to reserve until 7am I went down at 6.45 that particular day and all the beds were gone at the main pool. There was always beds available on the beach and often at the kids pool. As there were a large group of us we let beds go as people went up to their room or on an excursion and offered the free ones to other people often there were reserved beds not in use for most of the day. I thought the a la carte restaurants were great abs the buffet was good and changed often. I thought breakfast was fantastic especially the omelette station! The only bad experience was a query I had over the environmental tax as on the website for the hotel it states per room charge but I noticed it's per person on the invoice I queried it with a staff member who proceeded to talk over me and bluntly tell me I was wrong even though it's still clearly on the PH website. This was further confused by TUI as they also advise a per room charge not per person but it is definitely per person on the gov website. Was happy to pay it regardless but it did cause confusion and I don't appreciate being told I'm lying about what is clearly on the website for this hotel. Overall we had a fantastic time and would recommend to a family but definitely do not think I would say the same had we paid and more for star class which is predominantly things you can access without this status.
Can’t Recommend - Kids Club and Pools Great, But Too Many Other Things Subpar
Deefrompa on Apr 19, 2025
Spent a week here last month for spring break with my husband and 2 kids (5- and 7-year old). We were Star class. Overall, while we no doubt made some great memories, I would not recommend this resort. Th...e things we didn’t like included: -The pool chair situation is ridiculous. All chairs are reserved by 7 am even though it’s a resort policy to not reserve chairs. The first day we went to the beach instead, but it was gross. Beer bottles and empty glasses laying all over. Tons of seaweed. The chairs looked nasty and dilapidated. They have plenty of room around the pools for more chairs, but for some reason they haven’t chosen to stock more. -The butler service is a joke. They made us reservations which was somewhat helpful, but they did it without any regard for our preferences (for timing or cuisine). They were no help when it came to finding pool chairs. -Food was hit or miss. I found the room service and main buffet to be the worst, not surprisingly. -The airport transfer we had ordered via the hotel that was included in our room rate never showed up for our return airport trip. The staff kept lying to us telling us “traffico,” when in fact the car wasn’t coming. Several of them seemed disinterested in helping us figure out alternate arrangements. -The smell of the room was musty. A guy we met at the pool who owns a mold remediation business told us the first room he was given had mold in it. Also, the sheets were like tissue paper. The hallways, stairwells, and elevators all showed the property’s lack of maintenance. Stairwells had broken stairs and broken or empty glasses laying around. The highlights: -The staff at the kids club (Rose, Cinthya, and Bere ) was wonderful! They had a great variety of activities every day, and I felt very safe leaving my kids there. The staff remembered their names after the first day and were very welcoming to them! -Shores buffet for breakfast was delightful! Service was great, setting was beautiful (outdoor seating right by the beach) and it was never crowded. -The pools, splash park, lazy river, and slide were so fun, as was the poolside entertainment. Also, star class pool service and food was GREAT! -The burger place did have really good burgers and the Italian place and Shores both had great pizzas!
Vacation Offers
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Receive $500 USD in resort coupons with a minimum 3-night stay at select all-inclusive Planet Hollywood Hotels & Resorts in Cancun and Costa Rica.
Cancun, Liberia
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