Overview
Situated on one of the world's most beautiful white sand beaches, Sandos Cancun is a boutique all-inclusive property comprised of 214 rooms and suites. This luxury resort features 3 infinity pools, world class spa, gym, facilities for groups and weddings with gazebo area, non-motorized water sports, 2 tennis courts with a stunning view of the Mexican Caribbean Sea, Total Gourmet experience with several dining options to choose from.
** Effective January 1, 2025, Sandos Cancun will become an adults-only property. **
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
215
Inclusions
- Daily activities
- Round-trip airport transfers
- Dinner can be à la carte
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Coffee maker
- Mini fridge
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Partial ocean view or and Partial Lagoon View
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view or and Partial Lagoon View
- Maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- No Balcony
- Bathroom with tub and shower
- Coffee maker
- Mini fridge
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed
- No more than 3 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Kitchenette
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Bar One
Bar Two
Pool
Beach Aerial
Fitness Centre
Main Pool
Frattini's Restaurant
St. Trop Restaurant
Gaijin Restaurant
Zango Restaurant
Spa
Spa
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
Horrible
Paul W on Sep 25, 2024
Don’t go. I am here right now at sandos cancun. We had a leak in our room and it ruined a bunch of our stuff and they spent 1.5 hours fixing it so that is time out of my vacation. Cell reception is the worst I have ever experienced, keeps cutting out every 2-3 minutes. Green sludge in pool. Don’t go to the buffet cause food is horrible there. And I ordered room service and it was 1.5 hours both times I ordered. There are lots of good hotels please choose another one.
Relaxing and beautiful beach but food just OK
nathatch (Massachusetts) on Sep 24, 2024
Overall, the stay was good - the staff are all extremely friendly and work hard to ensure a pleasant stay. Cesar at Frattinis was particularly lovely and made our dinner there very special. Joe did an amazing job at Gaijin as our dinner chef. The pools are nice and there is enough room so you don’t feel crowded on one another. Given the off season, we did not have any trouble getting a cabana each day. There is certainly a relaxing vibe, especially in the mornings when they set up low music as the day gets going. The beach is also beautiful and we enjoyed amazing sunrises each morning. Our room was nice - very big and cleaned extremely well each day. They provide bottled water along with a mini bar stocked with sodas and beer. One area of improvement would be the food. The buffet had a wide selection of choices and we had several breakfasts and lunches there. The other restaurants where you need reservations were just OK. The portions were very small and menus were pre-set resulting in little to no choice at the meal. I was hoping that there would be more authentic Mexican options at one or two of the restaurants but we did not find that. We have stayed at other resorts in Cancun which just had more variety and better food overall. Finally, the app didn’t work very well. There should be another way to get a confirmation of dinner reservations made, otherwise it is hard to remember dates and times.
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