TripAdvisor Traveler Rating

The hotel is wonderful. Went for lunch and later to happy hour at the Empire Steak House roof top restaurant. It was an outstanding inexpensive menu. The views are the BEST! I was there to dine and not to... stay. Would go again. The elevator was hot, but it was a short ride. Used to be Pesca's but they closed and this is a GREAT upgrade. Tickled it is here.

Overall the building is awesome. Pools are good location is excellent as well. Security is excellent as well. We stayed in 1738 and it needs tlc. We posted a review on the Waikiki beach resort site but the...y are filtering bad reviews. Bugs in the unit and is showing its age inside the unit. Bed was comfy and views amazing. Door latch was broke entire time but they refused to repair it.

I love this place and I am super picky, especially about noise. This is an older well built hotel. The hotel staff super nice. You can get beach chairs and towels from the desk for free. Two pools , but we... prefer The short stint to the beach which you can see Diamond Head. One other favorite part was on Friday was a free beautiful local singer and on Tuesdays they have a luau event. The front desk could not be friendlier. Also, Dwight, David, and Victor- some Of the nicest bartenders we have met. So fun to speak with. Look at the board by the elevators - Opening of Hawaii Five -0 and Gilligan’s Island Plan to be back again!!!!

We checked into unit 1738 on the 3rd. Found bugs on the counter and the door latch lock was broken off. Was told it could not be fixed til we left. The bugs were ants at first. They sprayed the counter aft...er a few days but they were killed them. We then had larger bugs by the sink and garbage area. Looked like cockroaches. We killed 5 but they were soo fast we could not get them all. The lack of security for two weeks was unacceptable. The unit needs updating. The sliding door track needs repair and the drapes are ripped and torn by the doors. We emailed the last week regarding the door lock but was told the unit needed to be empty to do the repair. Then, on our last day we booked to stay until 9 pm. At 4 pm a man knocked and just unlocked our door code and came claiming he was maintenance. The was weird. The could not use the secondary lock from inside as it was ripped off the wall. Please make sure the bugs were fumigated and the door is fixed.

We have stayed at the Ilikai many times over the last decade but no longer. While the view of the marina is still wonderful, the place is really going down hill. The "down" escalator at the entrance has be...en broken for years but now the "up" one was broken for the whole month we were there. The fire alarm went off in the middle of the night four times, all false alarms with no use of the speaker system to tell anyone what was going on. One night just after 10pm the electricity went off. We were told a notice had been placed by the elevators. Upon checking, it was there. But in an 8 1/2 x11 frame normally holding a notice of the hula show with type that was only about 1/4" high. A few days later, a paper notice was taped to each door warning of spraying for bugs. Why couldn't they have done that for the power outage? Elevators were frequently out of service. The carpeting is worn and the pool towels are some weird fabric that won't absorb water. We will move across the street next year. Also, we were greatly deceived by their most popular rental company, Waikiki Beach Rentals, with a unit that had been grossly changed from what we paid for. Don't us them!!!!