Overview
Explore tropical gardens, view abundant wildlife or cruise in a canal boat at this full service oceanfront oasis on the Kohala Coast. Go to play, relax, rejuvenate or discover something new. From the 175 ft twisting waterslide to the 12th hole of the Beach Course, this resort is a destination within itself.
Resort fees include
- Internet access in room.
- Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower.
- Unlimited DVD Movie Rentals (2 at a time, in your specified tower).
- Local, toll-free, and credit card calls with no access fee.
- Discount on beach toys at the Saltwater Lagoon.
- Classes in the Kohala Spa, Subject to Availability.
- Discount on Hawaii Nautical Sailing on the Spirit of Aloha Catamaran from Anaeho’omalu Bay.
- Complimentary photo keepsake by Storibox.
- *Daily Resort Charge and inclusions are subject to change without notice and restrictions may apply.
Check in
4 p.m.
Check out
11 a.m.
Rooms
647
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Resort view
- Palace tower
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Climate control
- Lanai
- Seating area
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request, $)
- Safe
- TV
- Turn-down service ($)
Amenities
Pool and ocean
Main lobby
Nui Italian
Kona Tap Room
Kona pool
Lagoon Grill
Dining room
Kona pool rope bridge
Kamuela Provision Company
Lagoon at sunset
Pool at sunset
Lobby
Location
Reviews
TripAdvisor Traveler Rating
This Property Has Declined
Donnarita1964 (Victoria, Canada) on Nov 30, 2024
Spent my 60th birthday here through the resort pass. Stayed here on a resort pass eight years ago and loved it. Grounds are beautiful. Lagoon area and pools are still lovely. What happened to the boats? We used to love them. Waterfall in main pool area gone. Water slide across from lagoon closed. Paid $50 for a teriyaki burger with yam fries, a water and a lava drink. Burger meat was bland. Only ate half. Drink sizes have sure declined. $48 to park your car for the day? Good thing my overpriced, underwhelming burger charge was high enough to get my parking validated. Will not be back. First bad review I have written in many years of any establishment. I am usually an encourager. Left after four hours. Disappointing.
Dirty, disappointing and ridiculous prices
jennimc10 (Province of Piacenza, Italy) on Nov 30, 2024
Spent Thanksgiving week here with the family. While the grounds and location are beautiful, the hotel itself is dirty, dated and lacking. We had two rooms in the Palace Tower. The first day my husband and I found 5 cockroaches in various locations in our room (bathroom, closet, walking across tv..) and the room smelled like cigarette smoke. After talking to reception, they offered to give us a different room. We lost our beautiful view but I could not sleep with roaches. The building is under construction and everything is grimy and dusty. There was a spilled drink in one of the elevators that was there for three days before someone cleaned it! We tried the hotel breakfast buffet $55/ a person and were totally underwhelmed and disappointed, not to mention how utterly disgusting the carpet and walls are in this area. Shame on Hilton for the level of filth that covered that entire dining area, not to mention the price for a BASIC hotel breakfast buffet. We then tried the Italian restaurant for dinner because we were too tired to venture off property. Food was mediocre, service was slow and staff was stretched too thin. The prices in line with everything else at the resort, ridiculously high compared to other establishments on the island. There is only one cafe and its on the complete opposite end of the property from the Palace Tower so quite the walk just to have an $8 cup of coffee. The property is expansive and it takes a long time to go from one place to another, walking through the main walkway (also dirty and rundown) or taking an incredibly slow tram (many cars with broken AC). Boats were not operating during our stay except for once when trams broke down. We got stuck for ten minutes in the middle of the moat because of algae. The self parking is $50/day and you need to plan 20-30 minutes each way just to get from room to car if you are staying in the two farthest towers. We did enjoy the pools and the lagoon. There were lots of colorful fish and sea turtles to see every day. Overall, the staff in all parts of the hotel seemed unhappy. We tried to make the best of it but I will not be coming back. We paid a premium due to it being a holiday and there was nothing about this place that was worth $500/night!
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