Overview
Explore tropical gardens, view abundant wildlife or cruise in a canal boat at this full service oceanfront oasis on the Kohala Coast. Go to play, relax, rejuvenate or discover something new. From the 175 ft twisting waterslide to the 12th hole of the Beach Course, this resort is a destination within itself.
Resort fees include
- Internet access in room.
- Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower.
- Unlimited DVD Movie Rentals (2 at a time, in your specified tower).
- Local, toll-free, and credit card calls with no access fee.
- Discount on beach toys at the Saltwater Lagoon.
- Classes in the Kohala Spa, Subject to Availability.
- Discount on Hawaii Nautical Sailing on the Spirit of Aloha Catamaran from Anaeho’omalu Bay.
- Complimentary photo keepsake by Storibox.
- *Daily Resort Charge and inclusions are subject to change without notice and restrictions may apply.
Check in
4 p.m.
Check out
11 a.m.
Rooms
647
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Resort view
- Palace tower
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Climate control
- Lanai
- Seating area
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request, $)
- Safe
- TV
- Turn-down service ($)
Amenities
Pool and ocean
Main lobby
Nui Italian
Kona Tap Room
Kona pool
Lagoon Grill
Dining room
Kona pool rope bridge
Kamuela Provision Company
Lagoon at sunset
Pool at sunset
Lobby
Location
Reviews
TripAdvisor Traveler Rating
Hilton is the worst
Jenna W on Dec 31, 2024
I don’t have enough room to write how terrible this resort is. I would consider it a motel level accommodation at best. They charge exorbitant fees for everything. The pool is dated and there are old crappy lounge chairs with zero umbrellas. There are hardly any shaded areas to sit. The food options on property are awful. The rooms have uncomfortable beds and you have to beg for housekeeping. There are no waiters around the pools and zero towel service. Save your money and go to Mexico where the resorts are beautiful and they actually have service.
Mediocre hotel with an above average pool
DavidW1977 (Chicago, Illinois) on Dec 30, 2024
The experience started off frustrating and overpriced and continues that way. (We are currently staying in the hotel). To start, before we arrived, we received a welcome email that mentioned “in order to maintain your privacy, we won’t clean your room unless requested”. This was absolutely ridiculous and a way they’re just trying to cut their costs. So, as soon as we arrived i asked them to ensure our room would be cleaned daily. They said it would. Sure enough, the next day they failed to clean the room. I went to to front desk and they (without apologizing) said “oh you need to call housekeeping” even though they told me it would be handled the day before. I called housekeeping and since then, the room has been cleaned daily, however: - they don’t empty the trash - they didn’t replace the soap in the bathroom (even after they took the old one). - they took the towels but didn’t replace them one day On top of these issues, the room is very dated. Wallpaper is peeling off the wall and areas in the corner of the bathroom haven’t been cleaned. The first night was Christmas Day and we were grateful to get into the restaurant. It could be because it was Christmas, but the prices were egregious! $30 for a child’s chicken fingers! Speaking of restaurants: the property is huge. You’d think there would be a few dining options but there are surprisingly few. The one nice bar looking out to the lagoon closes at 5pm. There is a pizza place and the aforementioned overpriced Hawaiian restaurant. For a place of this size, where are we supposed to eat? Luckily, the hotel is walking distance to a few restaurants and shops. The gym is minuscule. Again, for a place of this size it’s shocking. I saw 1 peloton and maybe a treadmill. Overall, the grounds are beautiful. But don’t expect five or four star service here. This is a 2 or 3 star hotel with a nice pool.
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