TripAdvisor Traveler Rating

DO NOT STAY HERE….stay literally anywhere else. My partner and I are frequent travellers and this was one of the worst hotels we have ever stayed in ever. I emailed these issues to the manager on day 2 of ...our stay and didn’t even get a response. We just went to the front desk on checkout to discuss it again and they told us they didn’t care. Absolutely pathetic excuse for a 4 star Vegas resort. We queued up for over 25 minutes to be checked in, we were not offered a self check in option, and when we finally made it to the front of the queue one of your staff members came to the back of the queue and asked if anyone wanted to self check in and took a few people who were almost at the back of the queue to do that. We were not approached or given the option as otherwise we would have chosen this. Additionally we went back and checked and the self-check in sign was facing the wrong way so it could not be seen as you enter the lobby. We had a confirmed reservation of 2 queen beds that we paid extra for but when we got to the room it was a single king bed. When it got dark the 'strip view' window that we had paid extra for showed these horrible smudge marks of what were very clearly arms being held over head pressed up against the window - clearly demonstrating someone had been having relations up against the window and the window had not been cleaned at all. It was so disgusting and blurred the view so much that I had to wet a towel from the bathroom and rub the window for 10 minutes to get rid of it. Every time we tried to get in the room with our key card for 5 days we got an electric zap / static shock which was very painful and resulted in us dreading having to unlock the door. The drain in the sink kept clogging and barely drained so we had to keep trying to pull the metal plug attachment up manually to try and get the water to drain out of the basin. The shower tap broke and so we had no water for a shower for the day. We almost missed our Grand Canyon tour as a result. The walls were so thin I had the ringtone of whoever was in the room next to us memorised because I have heard it so many times, and I could hear the tv every time it was turned on in the other room to the other side of us. There were no chairs which offer shade around the pool and apparently we have to pay to rent a chair in the shade - I cannot believe I have to rent a pool chair at my own hotel just to have a bit of shade. We then found out we have to pay an exorbitant resort fee for each night we are staying here for amenities we do not need or use like a newspaper but apparently cannot opt out of this. We don't need wifi as we have SIM cards, we don't read the newspaper and we did not use the gym. One of the reasons we chose your hotel was because it has Cirque Du Soleil on site however upon checking in we found out we do not receive any priority or discount for staying at the hotel and were recommended to purchase tickets through a third party online website rather than through the hotel directly as that was cheaper. Very disappointing. We were heading out of the hotel the other night for dinner and two Asian ladies with hotel name badges came running up to us and asked if we were celebrating anything so we assume the had been told we had checked in. We told them what we were celebrating and they said "omg that is so incredible, please let us organise a free gift for you!!" And they took us to a hotel kiosk and offered us some discounted tickets to a show and some gaming and meals vouchers, only to then try and trick us into some scammy deal where we apparently have to be shuttled to another hotel and waste half a day hearing some type of sales pitch to invest in some hotel chain. To have our celebratory news used by your hotel staff to fleece money out of us was absolutely abhorrent and has left a horrible feel about our stay. Given our horrible experience we approached the front desk to see if we could check out a day early as our travel agent (Expedia) had said this was possible. We were told that we would lose the extra night we had paid over $420 for if we did this, unless someone in the team exercised their discretion to approve the refund which does not happen in most cases. This accommodation and our time in Vegas was the most expensive part of our trip that we have travelled all the way from Australia for, its a once in a lifetime trip for us, and honestly we expected so so much better from a 4 star hotel. We are devastated with our experience and gave the hotel 4 days to respond and an in person discussion and they absolutely refused to deal with us at all. The hotel is falling apart, there is no maintenance at all being done, it is crummy, it is the worst service and staff I have experienced in all my 3 months in America, strongly strongly strongly recommend no one ever stay here - there are so many other hotels, do your self and favour and go and stay at them.

Dripping sink, and woke up with a few bites. Room was very outdated and dirty. Glad we only picked to stay here for one night otherwise we would’ve to book another room elsewhere. Check in was easy and sam...e as check out. Other than that everything else was meh.

My stay comes with mixed reviews. Check in was great. We enjoyed the pool area. Rooms were just ok, dated, but ok. We stayed on the 4th floor and it smelled disgusting the entire time we were there. It wa...s a sewage smell of some sort. At check out, my daughter and her husband were slapped with a $300 (plus tax) smoking fee and they don’t smoke. The girl at the front counter told her there was nothing she could do about it and she would need to talk to the manager, who didn’t come in until 9am. My daughter spoke to the manager later in the day and they had housekeeping “investigate”. They found there was no smoke in the room. *Treasure Island…you may want to invest in some new detectors.* Anyway, an apology for all the hassle would have been great and goes a long way, but there wasn’t one and they were rude about the incident, so we won’t be back. Moral of the story…CHECK YOUR FOLIO BEFORE YOU LEAVE!

Lovely Stay at Treasure Island. The room was clean and well taken care of. We went to a concert at the Sphere so our location was great. A nice stay at a reasonable price. We also thought the staff was ver...y friendly and everything worked out well.

Check in was fast and easy no hassle or upsale or telling us the room was not ready. Room is awesome.