Overview
The adults-only, all-inclusive Occidental Papagayo, located on the stunning west coast of Costa Rica, features spacious and bright rooms. To enjoy the area of Guanacaste and Culebra Bay even more, there are activities such as cycling, guided tours, kayaks and more. Enjoy the pool and relax in beautiful outdoor gardens. The resort features two à la carte restaurants and buffet, as well as a snack bar and lobby bar with excellent views.
Check in
3 p.m.
Check out
12 p.m.
Rooms
163
Inclusions
Rooms
- 1 king bed, or 2 double beds
- Garden view or Pool view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Bay View
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Bay View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 1 king bed
- Bay View
- No more than 2 guests in the room
- 1 king bed
- Bay View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Seating area
Luxury Premium Level includes:
- Private check-in
- Concierge service
- Nightly turndown service
- Superior bedding and pillows
- Bathrobe and slippers
- Etro toiletries
- Dinner in the room
- Minibar with water and beer restocked every day
- Private balcony
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Jetted tub
Luxury Premium Level includes:
- Private check-in
- Concierge service
- Nightly turndown service
- Superior bedding and pillows
- Bathrobe and slippers
- Etro toiletries
- Dinner in the room
- Minibar with water and beer restocked every day
- Private balcony
Amenities
Hotel Exterior
Lobby Seating Area
Lobby Bar
Watersports
Fitness Centre
Spa
The Italian
The Oriental
Disco Bar
Disco
Meeting Facilities
Location
Reviews
TripAdvisor Traveler Rating
Amazing relaxing vacation
Pet37 (Barrie, Canada) on Nov 09, 2024
We had a great stay. Very quiet resort and really relaxing. Most of the staff were very nice. We always had water and soft drinks in the fridge. No alcohol but I figured that was because we did not have the premium package. The only real complaint was when we checked in. We waited to be checked in and once a staff member became available he was not keen to serve us. Maybe he was heading to break? He did check us in and we asked if we could get an upgrade. He said no we are full and you get what you pay for. We were willing to pay for an upgrade. The most irritating thing was the resort was not full at all and we heard another couple was able to pay and upgrade. Pros: Beautiful resort Great food in buffet and Italian and grill. Didn’t try the oriental. Nice pools. Two of them. Good activities. There is a central place to see what’s going on by the snack bar near the pool table and towel service. Most times were accurate but a few activities did not happen. See more in cons. Service really good in restaurants and bars Carla and the event staff were super nice. Evening entertainment some nights. Sax and fiddle player were great Car rental on site. Saw monkeys twice at the beach. Never had a problem getting a seat at the pool. Barely ever waited for a seat at the restaurant and when we did it was 5 minutes. Delicious drinks. Ubers come to the resort. Didn’t realize until last day but you can take it to coco beach. Cons: The constant elevator music with the same songs in the lobby bar. I cannot hear these songs again. Lionel Richie I just called to say I love you and Unchained melody. Mix it up please:) Went to trivia night in the disco and it did not happen even after we were told it would start soon. Disco music was extremely loud! No pool side service for drinks. Bar at one pool and you can get a drink at snack bar at the other pool. Paper cups for drinks to go. They Get soggy. Lots of stairs but you can call for a golf cart to come get you. No facecloths, bath mats in bathroom. Ask for what you need but not sure they even have face cloths as we never got any. We should have had a bath mat from the start as the floor got really wet and slippery and dangerous. No 24/7 service food and drink. After the restaurant closes you not get food till 7 am.
Beware- many issues
gb-harrisburg (Harrisburg, Pennsylvania) on Nov 07, 2024
Management and Cynthia in particular were unprofessional and not helpful. we were denied water in our room. No soda or beer in minibar but the kicker was when we had to go around the resort begging for bottled water in our room. Never an apology for poor service. many excuses but for 4 days no towels or water delivered. The internet in our building went out after we complained. pretty much everyone we talked with has similar issues but theirs were resolved in a day or so. it took 4 days for us to get water on a regular basis. only after we asked to speak to the manager. we thought Cynthia was a manager but apparently not..the other staff were GREAT, helpful and hard working. not getting water for 4 days and hearing many excuses ruined our vacation at first. it was more than just the water... many maintenance issues and someone walked in on us on our first night. they gave our keys to another couple then blamed us for being in the wrong room. no responsibility taken and poor customer service. it was something every day and just made for a cloud over our days. by the 5th day, things were working well!. Food was ok, drinks were good, They need to advertise the activities and have the info in a central place. they push a QR code system but it doesn't really list things. when our internet wasn't working, we had no way of knowing what was going on. offering nightly shows would be nice. we just kept checking in the main lobby area for music at night. advertising these things would have been nice. other than Cynthia, the staff was nice and helpful. we tipped a lot to show our appreciation for their work. speciality restaurants were nice.Pool was great. Jacuzzi was cold.... colder than the pool. lol. plenty of chairs around the pools and a nice swim up bar. resort has potential. very remote.
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