TripAdvisor Traveler Rating

Just stayed at this hotel and would not recommend it. I remember this hotel before it became the Sonesta and while they upgraded the lobby, the rooms still look pretty outdated. When I went to check in, there was a big group in front of me and only one person working the desk so I waited in line for 10-15 minutes before being helped. The person checking me in was great through and super courteous. When we booked the reservation, I asked for a crib. We asked again when checking in but had to request it for a third time before they left it outside of our room. It ended up working out though and met our needs. Unfortunately, their housekeeping did not follow protocol in resetting the alarm so our infant was woken up at 6am by a rouge alarm going off. When I went to escalate my concerns upon check out, there was really no service recovery effort. Just an apology. I would recommend taking your business elsewhere.

The room was comfortable and spacious, and the staff was very responsive. I highly recommend using their valet parking service—it was fast, convenient, and the team was great. The location made it easy to drive to many nearby neighborhoods.

There was a mixup as I originally booked my room for Sunday and Monday for a life underwriters conference. Then Saturday night I attended a fundraiser and decided to stay three days. The online system jump my rate up to the Saturday night rate and a later booking. But I saw the concierge Crystal and she took it back and gave me the original rate. So I’m very happy

DO NOT STAY AT THIS HOTEL. WORST EXPERIENCE I'VE EVER HAD. I explained this issue several times various staff at the hotel, but I reserved 4 rooms at the Sonesta Redondo Beach for my wedding during Labor Day weekend. I emailed Dinara (their sales manager) and was provided a promotion as part of their wedding inspirations rate, which was supposed to waive the destination fee and discount self-parking. Upon CHECK IN, I confirmed with the front desk staff that all 4 rooms were booked under the wedding inspirations rate. Then, when I checked out, the front desk told me the rate would ONLY apply to 2 rooms out of the 4. I don't know why this was not specified at check in, when I specifically asked about it when I checked in. I even offered to show my email correspondence with Dinara WHICH INCLUDED ALL 4 CONFIRMATION NUMBERS saying that they were part of my wedding reservation. The front desk said they did not need to see the email, THEY PROMISED TO REFUND the destination fee for now, then they said that someone would call me from the billing department to dispute the charges. This turned out to be a LIE as I never received any refunds and no one from the billing department has contacted me (it's been about 2 weeks since I checked out). Additionally, upon check in at 4pm, I was told I could only check into two rooms after 4pm. They said the other two rooms would be ready after 1 hour. I tried to check in for the other two rooms after 5pm. Guess what? The staff says only one more room is available at 5pm, and I have to wait another 1 hr for the final room. I checked in for the final room after 7pm without any apologies or concessions. I HAVE NEVER HAD TO CHECK IN PAST THE PROMISED TIME AT ANY HOTEL I HAVE EVER STAYED AT. And I have stayed at many hotels across the country and internationally. To make matters worse, I was incorrectly charged $24.99 for breakfast food from the restaurant to one of my rooms. I have confirmed this many times with all of my family members and wedding vendors and everyone swore up and down that no ordered any breakfast food. I suspect the staff did this incorrectly due the volume of the visitors at the hotel for another conference that was going on at the same time. IF they have any security footage of any room service getting delivered to any of the rooms during my stay or even any footage of my family or vendors even stepping foot into their restaurant, I'd love to see it. Even at checkout, the front desk staff had difficulty keeping the numbers straight for my reservation, even though it should be pretty straightforward as the rooms were all under my name and I had all the room keys with me. This is the most ridiculous experience I have ever had. The rooms were not in good condition. They were very old, dusty, and not kept up. The mirrors were not cleaned. Overall, this is really the most atrocious customer service I have ever received at a hotel. Numerous members of the staff lied to me over and over again throughout my stay. Not only is this the worst service I have ever received, they ensured it happened on my wedding weekend, which was supposed to be one of the happiest times of my life. I tried calling their front desk staff manager Gladys several times this morning and of course there was no answer. Don't come here at all costs.

Nice facility but this is one of those hotels where you can adjust the thermostat but it won’t really cool the room. It must have some preset value that even though you set it lower it won’t actually cool to that setting. So I’m typing this at 3AM in this hot room.