TripAdvisor Traveler Rating

My sister and I enjoyed our stay at the SpringHill Suites in October, visiting Disneyland. The experience with the staff from the check in process to questions about transport to Disney, were frictionless, the room was large and comfortable, and the breakfast gave a great start to the day (and the food were not flimsy prepackaged pastries). The location was also ideal, with a pharmacy and several dining places a few steps away. These are essential to travelers. As a Marriott Bonvoy member, I feel like I made the right choice with SpringHill and will keep this brand in mind for future travel.

We spent 6 days at this hotel and the issues started at checkin. I had 2 separate reservations and asked to stay in the same room for both reservations. Initially, the woman said that I would have to switch rooms since it was sold out. I have never had an issue with this at any hotel before. Luckily the manager walked by and said it could be done and told her what to do. I will start with the good. The rooms are huge. The separation of the living room and bedroom is great. The bathroom is also spacious, but there is a lack of shelf space. The mini fridge holds a lot of food, but one downside is that it offers no way to freeze ice packs for the day. Now for the bad. The housekeeping staff here is downright horrible. The body wash pump in the shower was out and they didn't replace it. I had to call down. The the same happened to the shampoo and conditioner, and neither were replaced. I had to call down. They left no extra toilet paper, so I had to call down for that and they had nobody to bring it to me in the morning. Twice when I asked for a trash and towel refresh when I was heading out for the day, they didn't do anything so I had to call in the evening. The plumbing is so bad that when you shower the hot water will oscillate between hot and cool if it is during a time when many people are showering. Water pressure sucks. Also, I guess they assume you are going to the parks at the crack of dawn because one of the housekeepers knocked on my door at 9:30 AM and I asked for her to come back in a couple hours and she sighed. Give me a break!

This is a 5 Star hotel that had a bad housekeeper. On the freshly made bed was a pillow, when flipped over had a clump on hair on it. Then, there were two lollipops inside the pillow case. Ugh!!! The staff was wonderful, being able to go to the roof and enjoy the Disneyland fireworks at night time.

We had two nights booked for Springhill Suites for May 13 and 14th, 2024. The night we checked in, we went to dinner across the street at The Cheesecake Factory, and then did some walking at Downtown Disney before turning in for the night in our Family Suite. Little did we know, my eldest daughter and I, mom, were about to come down with food poisoning from the Cheesecake Factory and spent the entire night from midnight to morning violently ill. Early morning of the 14th, we knew weren’t going to be able to push through our food poisoning at Disneyland. What other choice did we have but to cancel our Disneyland reservations for that day and drive home? We didn’t have a choice… we managed to scrape up ourselves out of the bathroom and pack our four kids back up and check out of the hotel by 9:30am (well before their 11am checkout time). My husband personally spoke to the employees working and thoroughly explained our situation, that it was an emergency, and we were very very sick and were having to suddenly leave. It was out of our control! Our hotel was booked through Expedia, and initially Springhill Employees advised us that we would have to go through Expedia to see about a refund for the second night. Which we did, Expedia reached out to Springhill and was given the wait-around. Springhill management, specifically Elizabeth Diaz, has refused to refund us the cost of our second night staying that we checked out after the refundable checkout timeframe. The refundable checkout time was last weekend, days before our stay. This was an unforeseeable emergency and we are only asking for a refund for the night we were not staying in the hotel. Not the night we spent violently ill and stayed. The only good thing I can speak about this hotel is the CVS below was incredibly convenient for having food poisoning and needing Gatorade in the morning, and secondly that the front desk employees gave us two trash bags as vomit bags for our 2.5 hour drive home. That’s it. There should be a plan and humanity in place for the unforeseen events. In this case, customer satisfaction and being a good human came last to Springhill Suites, and I can’t in good faith advise anyone to put their trust in this hotel (or The Cheesecake Factory for that matter).

Springhill Suites Convention Way. Noisy hotel and rates are inconsistent. My husband and I booked a king size room. As a Marriott Elite member, we expected much better service and quality. And the best rates available. Instead, the king bed rooms are all on the street side. The worst are the x39 rooms. On the corner of two major intersections. The odd numbered rooms are all on the street side. We heard revving engines and sirens all night long. We found out later that the quieter rooms are the queen rooms - even numbered rooms as they face an alley. Also the floors are not noise insulated. A lot of kids (understandable) but ridiculous. To make matters worse, I paid $360 for the room even though the advertise rate on the website was about $284. The manager would not make the rate adjustment. The Fairfield Inn is quieter as rooms are set back from the street.