Overview
A destination tailored for family vacations and business trips alike, The Residence Inn Moncton provides spaces and experiences that allow you to travel like you live. Whether a family weekend getaway or an extended business trip, we appreciate that maintaining your daily routine is important. Our apartment-style suites boast separate areas for sleeping, living and dining. Enjoy the convenience of our fully equipped kitchens while connecting to our complimentary Wi-Fi. Maintain your fitness regime in our onsite fitness center or swim a few laps in our indoor pool. Enjoy the convenience of our Grab & Go Breakfast daily. Our ideal location puts you in the middle of downtown, and also in close proximity to local attractions such as Casino New Brunswick, Magnetic Hill Zoo, and Avenir Centre. Whatever brings you to Moncton, New Brunswick, you will have an unforgettable stay at The Residence Inn Moncton.
Daily complimentary hot breakfast.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
133
Inclusions
Rooms
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Fully equipped kitchen
- A/C
- Coffee maker
- Desk
- Iron/Ironing board
- Phone
- Safe
- TV
Amenities
Pool and hot tub
Gym
Meeting room
Lobby
Breakfast area
Location
Reviews
TripAdvisor Traveler Rating
Musty Moldy Carpeted ROOM
ecohomei on Jul 03, 2024
We decided last minute Thursday that we would head up from CB for the night so we would be rested for our appointment the next day. We booked the room through expedia at approximately 5:37pm on Thursday evening. We arrived at your hotel at approximately 8:20pm to check in. I checked in and my husband parked. I went to meet him and our service dog (12lb cockapoo). As we walked through the front doors of the hotel the clerk abruptly told me that I had to pay $75 for the pet policy. So we processed that while my husband and dog went to the room with our belongings - ROOM 420. When I booked the room on expedia there was no indication of a $75 pet fee, just that the hotel was pet friendly. I finished up at the front desk and proceeded to the room. Upon my arrival I opened the door to a strong musty/mold odour. My husband has extreme asthma and allergies to animals, mold, mildew and dust. At this point, my husband was already symptomatic. his breathing was being affected, his eyes were red and itchy. I proceeded to the front desk, explained the situation. I asked if there were any rooms available without carpet? The answer was no. The same clerk said, "Well, let me check with my supervisor. Came back to me and said they only have one other room available. So the clerk and I made our way to assess the other room - ROOM 328. On our way to the room, I asked if the second room wasn't any better how can we get a refund. He advised me it was up to expedia. As we arrived to room 328 it was maybe a little bit better but still had a moldy/musty odour. I asked the clerk if he smelled what I was smelling and he responded, "Yes, I do! I understand as I have asthma as well and almost died 3 times!" He also stated that there wasn't anyone available in housekeeping to do a cleaning. I told him I would contact expedia as I didn't want an ambulance ride with my husband. We moved rooms and I proceeded to contact expedia. Keeping in mind, this was all within 20 min of arrival. I spoke to Expedia. They were very kind and understanding. They assured me they would contact the hotel and checkout with a refund. I questioned the expedia rep stating the hotel told me it was up to expedia. She explained that the hotel has to agree first. After approximately 10/12 min she responded saying the hotel would not refund our money because they already moved us and it was now 9 o'clock at night. That was the policy I agreed to on booking. I also stated the policy we agreed to was a CLEAN, ACCEPTABLE ROOM. We didn't check in until 8:20 ish and were dealing with the situation the whole time. We sadly could not afford to pay for another room and not get refunded for this one. Not to mention, after all we had paid an extra $75 for our service dog. We opened the windows and tried to get as much fresh air into the area as possible. After medications and puffers my husband settled. As you can imagine, having to have the windows open all night on the corner of main street led to an anxious and sleepless night with the emergency vehicles going non stop. Not to mention, the squealing of tires and rumbling of engines. So after all this we were exhausted for our appointment and drive back to Cape Breton Friday. I truly feel we were treated unfairly, and the supervisor on duty had not had the decency to even address this issue with us even after being contacted by expedia. We booked the room with the understanding that we were booking acceptable accommodations under the Marriott name. Needless to say, it was anything but!
Amazing stay at Residence Inn Marriott in Moncton
mombasatraveller (Calgary, AB) on Jun 17, 2024
Amazing staff, lovely hotel. Really good breakfast included in our stay. Place is clean, central to all places in Moncton. Our room had a soaker tub, lots of fluffy pillows, comfy bed, very clean all around. The full kitchen was a bonus as we decided to eat in on our last day.
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