TripAdvisor Traveler Rating

We visited back in Sept. 2022, you can read my review from then. We stayed Dec 6-13 2024. Over all the Grand Lido is very good experience. Suites are still very nice, starting to show some wear & tear, Room 9212. The bed is probably the most comfortable bed I have slept on at any hotel or resort. Outside of GL building and pool area needs work. I thinks some of its from recent storms, the building is cosmetic, pool decking needs replaceing for sure, its down right dangerous. Hot tub did not work for the first 3 days, oddly it was not working properly 2+ years ago. Staff members still some of the same great faces Simone, Capt Kirk, Sheneaqua, Peaches all do thier best to make sure your stay is good; Thank You All! Lunches at the pool grill are good. A little inconsistant on selections. Management should think of adding some things like a salad bar and a special of the day. The Au-Natural experience is wonderful. Other guest are very friendly and easy to get to know. I always say nudist are the friendliest, no hang ups and no judging, all age groups. Now for a few cons. Once you leave the Grand Lido and you must for breakfast or dinner, this is where it falls down for us on the Royalton side. Not 1 indoor restaurant had the AC working, the higher end Dorado had pedistal fans all over. Is this budget cuts to save electricity? If you order a bottle of wine off thier limited wine list, be prepared to wait 30+ mins, the bottles are kept in a centrl location and they have to call and order it to be sent to the restaurant, very odd. Restaurants are very hit or miss as for quality and what is on the menu but don’t have it. Maybe the app is great and entree falls very short or vice versa. Ocean point breakfast, we used to love was horrible, ICE COLD over cooked scrambled eggs, ice cold under cooked toast, no english muffins, no ham even though all on the menu. Be prepared it a 1hr minimum to have a basic breakfast. Diner at Ocean Point tasted good, but again not hot. Grazzi pasta was way over cooked but yet the differant sauces we had were excellent. Mangement please fix the SEWER smell outside of Grazzi, and its not fron the seaweed on the beach. Calypso was a huge disappointment, last trip it was a highlight of the trip. My wifes fish was ice cold to the touch inside. My ox tail stew, was luke warm and nothing but bones and a few veggies, no meat. We left our server a tip and left the entrees on the table and went to the buffet. Buffet had many choices, we did a lunch and dinner there, overall good for a buffet. Staff and servers in the resturuants were all great. Hostess need improvement (less attitude) and need to learn how to react to tabe request etc. Room Service is extreamly limted comapred to what it was, this was a disappointment. Bars are still poorly stocked or replenished, Even at Grand Lido pool or Dimond club lounges. If you are looking for top shelf brands they are far and few. The excues on our 2022 stay was they were still experiencing supply chain issues related to covid. What is managements excuse now? More budget cuts? Sad that 2+ years later still food & beverage challenges. One are that they do not cut the budget is the grounds. The landscaping and overall cleanliness is SPECTACULAR, kudos to the manger of this dept.; Maybe help out the food and beverage manger! Our butlers Michellle and Romaine, thanks for your great service and all your help! Will we return? Yes Probably? Will we run back? Probably Not. Will watch reviews to see if things improve. If management would like more details or pictures on problems, please email me. You have my room# and dates stayed so you have my info. Start listening to your reviews, many others like mine. If anyone has a specific question, feel free to message me here. Russ & Penn

Start the day with aqua fit while your here and it will make your day,I really love???? the class so i am going to invite you all to join when you visit Jovie's class (you won't be sad). He is the best! All staff's are all welcoming and nice the hotel Royalton negril Jamaica ????is the place to be at sure to be back, thanks to all I will be back.

This property is small with two small pools and a hot tub. The best thing about this resort is the Butler service. Both Michelle and Romaine were great and the room was kept clean everyday. It doesn't have a beach but their are nice beaches adjacent at the Royalton Negril. Food was good at the one restaurant at Grand Lido. Lots of good restaurants available at the Royalton. The only downside which is not the resorts fault is the transfer from the airport the Grand Lido took 3.5 hours with traffic and MANY potholes in the road that had to be dodged. On the return to the airport with very little traffic it took 2 hours.

One of the worst trips we have had Every day it was a guess what they will run out of today would it be ice, red stripe beer, wine, smoothie ingredients etc etc As for the Butler service that was also a waste of time. We did not really understand why they were there, they certainly were not adding anything to the experience The restaurants all looked the same inside with no ambience at all plus apart from two restaurant the Italian & fish restaurant the food was mediocre at best Staff also complained about the low wages they were being paid & how the resort would rather waste the money on fireworks than them . Not exactly what you want to hear when you are on vacation Would not recommend at all

This is a difficult review to write, as we've loved this resort in the past, but our recent 10-day stay marked our sixth visit and was by far the worst experience we've had. If you’re looking to overpay for a resort that frequently runs out of essential items, this is the place for you. Despite the staff's efforts to accommodate requests, it’s clear that the new leadership prioritizes profit over guest satisfaction. For instance, our request for a bottle of Tito's at the Reggae Pool Bar remained unresolved by the time we left. The mini bars were poorly stocked, and premium drinks were often unavailable, despite being advertised. Almost every restaurant was out of half the menu items, and finding something as simple as soda water felt like a scavenger hunt. Other guests joked about hosting a potluck by bringing items from their mini fridges to the pool bar! The welcome dinner, which used to be exclusive to Lido guests, has now been diluted to include Hideaway guests, resulting in budget cuts that have affected the quality. The raffle prizes have significantly decreased in value—what used to include bottles of champagne and culinary experiences now offers coupons for the gift shop. We won a 20% off coupon, which was disappointing. Additionally, the food at the welcome dinner was subpar, leading many at our table to leave for a better meal elsewhere. The resort’s exterior and rooms reflect a lack of care under the new management. Until they restore the standards that made the Lido special, I strongly recommend considering other options for your stay. I truly hope the dedicated staff—who continue to provide excellent service despite these challenges—find a place where they can truly thrive. Special thanks to Simone, Ricky, Peaches, Condley, and Michelle for their outstanding efforts during our stay. We appreciate all that you do!