TripAdvisor Traveler Rating

As a Hilton member, did not meet Hilton standards at all!! Had reservations for one room for 2 nights for 2 beds, arrived an only had a king bed available. Room was incredibly moist to the point that our glasses were fogging up; carpet was wet; bed lights were coming off wall; toilet didn’t flush and the smell was nauseating. Moved us to a different room fro 2nd night and it had broken lights, a sink that wouldn’t drain and plug ins that didn’t work in the bathroom. Poor maintenance upkeep.

Hotel is under renovation from 8:30 AM till 6 PM six days a week. First room had dripping faucet, stain on the bottom sheet, and inoperable TV. Replacement room was dark and gloomy. The grab bar in the tub was barely helpful for getting in and out. bed was comfortable.

Wonderful time with family and friends. Front desk staff Tori is friendly. Bob in sales is Awesome and a pleasure to work with for large bookings. I will stay at this location again. I'm walking distance to some restaurants including Cracker Barrel and McDonalds.

The room was dirty with food in the floor, crumbs in the chair, hairs in both beds, and a brown substance on the bedding. The lamps weren't attached well to the wall with one being zip tied together. When I reported it and requested another room (I would have left but it was late at night and we had other people already unpacked in their separate room), the girl at the desk only handed me another room key without saying anything else about it. Then someone else in my party saw her shaking her head at me as I turned to walk away. The man at the desk the next morning apologized and took $20 off my bill.

Worst Hampton I have ever stayed in. Upon check-in, Tori the front desk attendant didn't even acknowledge we were standing there. After 2 minutes of her just sitting there staring at the computer, she said "Checking in"? We said, "trying to". She checked us in and didn't say another word to us. I told the man at the front desk the next day and he handed me a piece of paper and said, "write it down, or my GM won't listen". I assured him I would write it down in a review for everyone to see. When we finally got to the room, it was smelly, old, run-down and dirty. The furniture looked like it had been in there since the 60's and the mattress was horrible. The bathroom was old and outdated and was dirty. I called Hilton Customer Service today and was told that each property is managed independently and don't have standards to abide by. That was all I needed to hear. I will NEVER stay at another Hilton property. If it's a get what you get and don't pitch a fit attitude, I'll spend my $476 for 2 nights somewhere I know they care about the kind of impression a property makes. Save your money and pitch a tent in the Walmart parking lot.