TripAdvisor Traveler Rating

The Renaissance is an ideal location for visiting Nashville. A short walk to Broadway where all the action is but far enough away. Beautiful hotel with great staff. Ham at the front desk was so helpful and... kind. Jeff who works in the restaurant felt like a part of our family by the time we left. Rooms comfortable and well appointed.

Great location near Broadway. Service from front desk, to club level lounge is exceptional. Everyone is very friendly. We upgraded to a corner suite for a bit more room. Housekeeping was spot on. I would s...tay here again. Club lounge is $60 per day but provides breakfast, happy hour with snacks. It was nice.

I rate my experience 4 out of 5 I love the room and my view from the hotel, it was commute to every thing downtown it was a comfortable room it came with a early breakfast to start the day I enjoyed broadw...ay I would definitely recommend again downtown Nashville is enjoyable I definitely would stay again

Ladarian took care of my crew while we were in Nashville for the week! He was able to find cheaper ride service to outskirts of downtown. Excellent service and hotel stay. Perfect location if you’re lookin...g to be near broadway. We were able to walk to most of the attractions.

Overall: This is a lovely property overall but there is no personalization so I wouldn't select it to make a memorable or special event. I tend to be impressed on the service for loyalty at properties as w...hole as a Titanium Elite member but travelling here for my 50th Birthday I learned that even with some status and telling them ahead you will get nothing so if that is what you want I would look elsewhere. I wasn't looking for a cake or gift basket though I have had some properties got that on a normal visit but at least my preferred room. Positive: *Rooms and property was very nice and modern *The Club Lounge was fantastic with great service - one of the best I have seen. Negative: *Despite being Titanium Elite and telling them it was my 50th Birthday weeks ahead I did not get close to a preferred room in fact got one directly over the bar which when I was in the Bar i could see inside of. *Cleaning didn't come until close to 4pm first day when we were getting ready for dinner. I saw them in the hallway and asked nicely if they could do it then and they said no. Not hotel but Bonvoy program issue for all members to be aware: I booked and paid for 2 rooms one for us to hang out in and one for sleeping for a girls trip - I only got Bonvoy points for 1 ($ and nights) despite +5K total spent. Overall, I would not stay here again. I have done other properties in Nashville and had a far better experience even without a special occasion. I did share this feedback and got a note saying they would take it and share for others. That doesn't fix the lack of care to my birthday so makes me hesitant it wasn't just a standard response and any process change is in place.