TripAdvisor Traveler Rating

We waited until the last night to go to the steakhouse at Baha Mar. What a mistake! We should have gone every night and Mario gave us the best recommendations. I would highly suggest coming here every night as long as Mario takes care of you. Thank you Mario!

Friendly and sophisticated service through and through! The food was perfectly prepared and delicious! Truly enjoyable from start to finish! Highly recommend when visiting Baha Mar and desire a superior quality dining experience. Get the chocolate decadence!!!

We came for the holiday season, which was expected to be overpriced and crowded, but I guess I was expecting something totally different. We decided to stay at SLS hoping to find better service and exclusivity than Hyatt. But at the end it’s the same! They share all the amenities, and you just pay more at SLS. What was unbelievable for me, was that on top of paying almost 2k per night, you have to pay for everything else, including lounge chairs at the pool!!! I couldn’t believe it. Everything is overpriced and very crowded. And the worst part is the service. Staff are zero friendly or helpful and even rude. If you ask anything, they always say to check the website… same answer all the time!! One day, I was about to lay my things in one of the beds beside the pool, it was already past 5 pm, so the pool was soon to be closed, and there were many empty lounge chairs, and one of the staff yelled at me saying that I couldn’t seat there because I didn’t reserve it. I thought that was so rude and unfair. It made me very upset. I couldn’t believe I was paying that amount of money to be on a trashy place. Won’t come back again.

The person in the front desk was extremely patient and unbelievable, and I would like to give him a big shout out. His name is Miguel and he definitely deserved a recognition annd appreciation for his kindness, warmth, and patient. Overall, the hotel experience was nice. If I will come back, I will choose the Rosewood

We had a great time at the hotel!! The staff were very helpful and patient, especially Miguel and Dinae at the front desk. They were very happy to help with anything we needed! The bars and restaurants were lovely and enjoyable! The decor was beautiful!