Overview
Nestled on a hillside overlooking the warm waters of the Caribbean, Couples Sans Souci ranks among Jamaica’s premier all-inclusive oceanfront resorts. Discover their magnificently reimagined suites – each a luxurious oasis designed for relaxation and romance. Guests will be able to enjoy rainforest-style tranquility of the brand-new Deluxe Garden View Suites. A recent $12 million renovation has made Couples Sans Souci more sumptuous than ever.
Adults Only 18+
Complimentary excursions including trip to Margaritaville, glass-bottom boat ride, shopping shuttle, catamaran cruise, trip to popular sunset bar.
Unlimited Golf at Negril Hills Golf Course. Tee times are subject to availability. Carts are mandatory and are at an additional charge. Incidentals, club rentals, gratuities and caddies are at an additional charge should they be required. Please see hotel concierge for more details.1
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Seating area
- Smoking rooms available (upon request)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- Turndown service
- TV
- In-suite dining
- Zero entry shower
- 1 king bed
- Partial ocean view
- No more than 2 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Smoking rooms available (upon request)
- Large balcony
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- Turndown service
- TV
- In-suite dining
- Zero entry shower
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Living room
- Smoking rooms available (upon request)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- Turndown service
- TV
- In-suite dining
- Zero entry shower
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Living room
- Smoking rooms available (upon request)
- Balcony or Patio
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- Turndown service
- TV
- In-suite dining
- Zero entry shower
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Living room
- Smoking rooms available (upon request)
- Some include outdoor showers and terrace tubs
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- Turndown service
- TV
- In-suite dining
- Zero entry shower
Amenities
Aerial
Aerial
Aerial
Aerial
Beach
Pool
Pool
Pier
Nighttime
Restaurant
Restaurant
Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Not quite the positive experience that we were expecting from the reviews
GailC1234 (Rotherham, United Kingdom) on Nov 17, 2024
I hesitated to write this as I am wondering if we just experienced a series of situations that were mainly down to poor communication at different levels. However I chose this resort based on the reviews so I owe it to others to write it so that things can be improved. Pre arrival - we are new visitors so knew nothing. We had no confirmation of our pick up from Kingston airport, we had no vouchers from our booking with British Airways but it was in the print to communicate with the hotel to confirm, I did this but it took 3 email addresses to get any response ( and that was an email address that I got from a CSS Fans facebook group and was actually someone dealing with repeat clients). On arrival (6.40pm), we ended up waiting 2 hours as the driver said there were 4 couples on the flight. The 4th couple never arrived, I had mentioned to our driver after about an hour that I had talked to a couple while waiting for the baggage who had arranged their own transport (and had told the hotel) but his office was saying we had to continue to wait. We eventually left (probably after the 4th couple had checked into the hotel). A small point is that it is nearly a 2 hour transfer, there is no water offered on the bus which would have been very welcome. On arrival at the hotel we were just given a form to complete (I had registered with with Romance Rewards and given the information already), there was no welcome chat or welcome drink, we were not even told where breakfast was or what time it was. We only came across the breakfast in the morning when exploring the resort the following morning, there is no resort map. Introduction talk - very nice member of staff took us round however in reflection and for a new visitor information on how the 2 gala evenings worked, how to book the snorkelling, where to book the massages, where to find the information on the timings of activities would have been really helpful. Restaurant bookings - there is an app but there were very few spaces left at all over the next 9 days ( I believe if you are a repeat client you can book before arrival which is probably why we were so limited). I have coeliac disease so have to be on a gluten free diet, when I went to Bella Vista to ask for help in advance, they told me to go to resort services and tell them to let the chef know, when I did this they told me to go to Bella Vista. Getting different information from different staff happened a few times. For the gala nights I was told to ask the chef, which I did, the gluten free is clearly marked but then when we got up to go (there was quite a rush) there were so many people that cross contamination with the gluten rich food next to the gluten free and the same spoons being easily used, I ended up with just carved meat. We also got 2 differing opinions which dessert was gluten free (they weren't labelled) so I couldn't risk it. Departure - we had a late pick up for the airport, reception said there were no late check outs available as they were busy (this was totally understandable). I asked if there was a hospitality room to freshen up in the afternoon. I was told no and to use the spa shower, however this is quite a walk away, very small, no privacy or space to get changed unless you did it in the actual shower (bearing in mind there was just a curtain covering it) and no electicity socket or place to put a bag. I spoke with housekeeping who then managed to get us a bedroom to use the following day but then picking up the key at checkout was told that other guests would also be using it, very odd and awkward! Positives - re gluten free. Stick with the main restaurant for lunch (as well as breakfast) but although buffet, it is clearly marked and there isn't a rush so get their first to avoid cross contamination, the chef once made me something from the kitchen. For desserts, there really is only sorbet in the evenings, for gluten eaters desserts were plentiful and lots of variety (I had to watch my husband enjoying lots of different ones). Even at Cassanova's there was only sorbet and wasn't offered anything special. For breakfast nearly everything on the hot buffet is labelled gluten free and the egg station doesn't have anything that can be added to the omelettes that contain gluten so that was safe. Departure - the minibus was on time and straightforward and got us there with just under 3 hours to wait for our flight. Overall the grounds are beautifully kept, some staff were amazing but others although not rude were just doing the minimum. On a constructive level, I think being aware of which guests are new and giving more detail and help rather than assuming they knew everything would be helpful especially with arrivals from Kingston airport. More consideration for late check outs in a 5 star resort is a must and consistency of information at the resort would be helpful
You should be there!
whittashenika4 on Nov 17, 2024
Couples SanSouci is a beautiful property with immaculate views,great entertainment, and well-trained and welcoming staff. The food at the buffet has many varieties, and they cater to locals, which is a huge plus. The room and overall grounds are clean and well maintained. I went there for a retreat with other couples and I must say the service was top-notch. Overall great hotel would definitely recommend.
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